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Chateau Hotel


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Reviews you can trust

66% Recommend
3.0 of 5 stars 71 reviews
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By trip type
All (71)
[ Date ] [ Rating ]
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5 of 5 stars
florida
5 Nov 2009 | Trip type: Couples

Reservations for this hotel were made during a stop at the Louisiana Welcome Center. We had not expected to be able to stay in the French Quarter with their expensive hotels and parking fees. It was surprising that this hotel, including parking and breakfast was so reasonable, but we were assured we would not be disappointed. In fact, we were... more

Management response from
cmhnola2001, Reservations Manager

On behalf of the staff at the Chateau Hotel, we are so pleased to hear you enjoyed your stay! We also love our courtyard and appreciate the fact you did as well. Come back and see us soon! Sarah I Drake Reservations Manager

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2 of 5 stars
Mississippi
23 Oct 2009 | Trip type: Friends getaway

We came in October and Stayed with a group of girls, when we first arrived the office staff was very rude and not helpful at all. We had 9 girls staying with us as we had the large suite and extra room. they told me at the time i booked the rooms that i was allowed 3 parking spots and... more

Management response from
cmhnola2001, Reservations Manager

So glad to hear you enjoyed the Suites! I apologize for the towel mix up. We have a small housekeeping staff who do a wonderful job. On your next visit, please request towels and we will have them waiting at the front desk upon your return. I am also sorry to hear of our miscommunication regarding our parking policies. We...

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3 of 5 stars
Quebec City, Canada
3 Aug 2009 | Trip type: Family

The rooms were clean but might have needed a fresh coat of paint. It was quiet but near the effervescence of Bourbon street. Free breakfest in the morning by the pool. The pool is great and our family was always the only one in it! Free parking wich is a plus. Very friendly welcom. more

Management response from
cmhnola2001, Reservations Manager

On behalf of the Chateau Hotel, we are very pleased to hear you enjoyed your stay. Glad your family had an enjoyable time by the pool! Come and see us soon

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3 of 5 stars
south
27 Jul 2009 | Trip type: Couples

This was a great location in the French Quarters. We were in walking distance to everything. We got lost on the way to the hotel but the receptionist guided us directly to the hotel. The room was small but the price was worth staying in a smaller room. The bathrooms were very small. If you're not looking for the finest... more

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2 of 5 stars
Baltimore, Maryland
22 Jul 2009 | Trip type: Couples

This place has the potential to be something exceptional. The location is fantastic and the courtyard is absolutely lovely. But, as the other reviewer said- staff is surly, depressed, resentful. Breakfast lady was a terror- infuriating my husband, and causing a lady with two small children to cry. C'mon people! There are so many hotels in the quarter. Don't you... more

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2 of 5 stars
Woodworth
20 Jul 2009 | Trip type: Solo travel

Excellent location, property well designed to maintain the character and feel of the French Quarter not to mention existing structures of early N.O. Suggestions: Property needs minor repairs, updating, with Customer Service needing immediate attention. Employees all seemed most unhappy, the lady in charge of the breakfast was very rude to many, many guest. I noted this for two days... more

Management response from
cmhnola2001, Reservations Manager

Thank you for your comments. We have placed the employees mentioned on a probationary status until futher notice. We appreciate your concern, as we DO NOT accept rude behavior from staff members. We want you to have the trip of a lifetime in New Orleans and the Chateau your second home.

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3 of 5 stars
London
10 Jul 2009 | Trip type: Solo travel
1/1 found this review helpful

Moved from the Hilton to the Chateau, which probably magnified the difference. It was small, clean-ish (could do with freshening up) and basic. But there was also a big difference in price, which was why I moved from the Hilton. I would stay again if my goal was finding a cheap basic place to sleep, but I would probably pay... more

Management response from
cmhnola2001, Reservations Manager

We are so happy to hear you had a great time in New Orleans. The Chateau Hotel always offers Summer Special Rates for visitors. You will be happy to know we are currently giving face lifts to the standard rooms. On your next visit, make sure to ask for all room types we have available!

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1 of 5 stars
New York
21 May 2009 | Trip type: Friends getaway
2/2 found this review helpful

We arrived to New Orleans after a long flight after making a phone reservation directly with the hotel sales manager who told us that the rooms are available from 11 am. Since we arrived at 9am we left our luggage at the desk and went for a stroll round the city. We returned at 11:30 only to be told that... more

Management response from
cmhnola2001, Reservations Manager

On behalf of the Chateau Hotel Management , I would like to offer an apology. The night staff should never have awakened you during the night and should have issued an apology the next morning. The Chateau Hotel has a strict 1pm check-in policy and tell guests as such. We do allow for guests to register and we will store...

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1 of 5 stars
St. Louis
21 Apr 2009 | Trip type: Couples

We have just returned from a 3 night stay during the French Quarter Festival (room 103). Let me begin by saying that we have been very loyal to the Chateau for our 15 years of traveling there and have recommended the Chateau to many friends & family. We were very disappointed at how the place has deteriorated. The carpet was... more

Management response from
cmhnola2001, Reservations Manager

Thank you for your continued support of the Chateau Hotel. We are saddened to hear this trip did not live up to your expectations. We are currently addressing the need for upgrades. The TV lines were reported to the Front Desk by another guest and we had Satellite repair out upon learning of the bad transmissions and the appropriate equipment...

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4 of 5 stars
California
7 Apr 2009 | Trip type: Solo travel

I stayed 4 nights while attending PyrateCon. The room was clean. There was no smell or smoke or anything else. The hotel is well located for enjoying the French Quarter. This is an old building. The bathroom is not spacious. If you are looking for shiny and modern, go to a chain hotel. If you are looking for a classic... more

Management response from
cmhnola2001, Reservations Manager

On behalf of the staff at the Chateau Hotel, we are so happy to hear you enjoyed your stay! We do have rooms on the first floor that are handicapp accessible. We look forward to seeing you on your next visit to New Orleans.

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Chateau Hotel Also Known As

  • Chateau Hotel New Orleans
  • Chateau Motor Hotel
  • Chateau New Orleans
Address: 1001 Chartres St, New Orleans, LA 70116
Hotels in New Orleans Chateau Hotel
3.0/5.0
71