Reserved an Executive Suite. Got an executive suite. Arrived 1pm, room wouldn't be ready till 3pm. no biggie. Closet in room is broken, carpet is worn, has a bit of a funky odor, no free wifi, elevator situation is tenuous (long waits often). When we arrived there was no Bell Staff. Limo driver put our stuff on the curb and... More

Not sure why there are negative reviews- we recently stayed 5 nights in an executive suite. The space was amazing, our room was clean albeit a little dated. The check in staff was friendly, the bellmen and staff at breakfast were even friendlier. Cooked to order breakfast was great. The happy hour snacks were simply nachos, salsa and pretzel mix.... More

We choose Emabsssy Suites because this is always our got o hotel chain...always clean, nicely decorated and a safe place. Yeah not at this location!!! Stayed there only 1 day (thank goodness) before hopping on our cruise ship(location to port is fabulous!), when we walked into the hotel the 1st thing we seen was one of the hotles cooks on... More

Stayed there for a series of meetings at the hotel. No problem with the check in. Room was slightly dated but was clean. The managers cocktail party was an unexpected treat. Sometimes a line but the bartenders worked fast and were friendly. The breakfast was excellent! Never before had a complimentary full breakfast with as many options. The man at... More

9 of us traveled in a motor home all night to stay over the St. Patricks day weekend, Reserved 3 rooms for 4 nights WITH A CREDIT CARD,,,assured on the phone the rooms would be waiting so we could crash, clean up and have a free day before our annual convention, "Greg" at the front desk says ..."you were not... More

We usually love Embassy Suites as a family vacation spot but this trip was disappointing. The room was not ready at 5pm despite the 3pm check-in. No options were available for parking other than valet and the car was parked blocks away. For our family of 4 (with more than 4 suitcases and the sleeper sofa pulled out), they never... More

I was surprised at valet parking (only parking available at hotel) was $33/day. That's the going rate for the area which is ridiculous, but people will pay that price. Bellman are so nice....especially Rickey. Front desk staff and consigiere are mediocre at best. The supervisors at front desk are nice and courteous. I will say, the hotel is quiet, and... More

I went to undergrad at Loyola University New Orleans, and this was the hotel my family always utilized when they came to visit me. Now that I am back in the Windy City, when I go visit friends I always stay at the Embassy Suites. It's a great hotel for groups. The two rooms with two tvs cannot be beat.... More

we stayed here for my husbands convention and it was close to the center we walked however once we got to the convention center we realized just how big the convention center is his conference was probably 2 miles down there our room was nice it had a king bed suite so it had an extra little room it was... More