We took advantage of the great shuttle service. Jason was very knowledgable and accomadating to our needs. We loved the convenience to the university hostipal. Jason was also willing to take us to any location we needed to go to. Thank you for your great service Mrs. Schwengel More

I stayed here when visiting UW hospital. The room was great and very clean and it was so convenient to have the shuttle pick us up from the airport, drop me at the hospital when I needed to be there (and picked me up on time!), and bring us back to the airport. Jason, our shuttle driver was very friendly... More

I often stay herewhen visiting the University and wanted to comment on the excellent service i just recieved from Jason at the front desk. I needed to extend my stay and he gave me kind of personal attention that made me feel as if i was staying at a 5 star hotel and not a Best Western. It was greatly... More

It's a Best Western. Nice staff. Clean rooms. Nice facility. My bad, but I thought is was closer to the campus than it actually is. Easy drive but I wanted to be able to walk to campus sites. I think there is another Best Western which is closer. More

We were in Madison as the family of a heart patient at UW Hospital. The InnTowner was discounted ($94 for two people) by making the reservations directly through the Hospital. Although not a great deal price wise, the convenience was invaluable to our family. The shuttle drivers were great - there was only once when both shuttles were out and... More

The decor is muted, tasteful, quieting. I shared a room.. one king bed and a pullout with an etched glass partial wall between the beds-- a nice touch. Spacious room. Can't speak to price because I did priceline and paid $62. Wonderful breakfast--not the usual tired fare! Best of all, the PEOPLE were consistently helpful, friendly. They seemed to be... More

We booked a block of rooms for a wedding where most of the guests came from out of town, everyone was very happy with the accommodations and service. We used a very nice meeting room free of charge for a private family gathering, the breakfast was wonderful, and the hotel bar was small and chic. Also it is across the... More

I suppose this hotel gets lots of guests who are in Madison for UW hospital or for a convention or football game. I am from Madison and my husband and I have stayed at many hotels as we return almost every year for our anniversary. This hotel by far the worst we have stayed at. The only reason it is... More

The customer service was outstanding. The rooms were clean and comfortable. We were staying because our daughter was undergoing surgery at the hospital, which makes the hotel a very convenient location. If you are staying due to a hospital visit, they will give you a discount. Overall, a very positive experience and great nights sleep. More