My two friends and I spent a "girls' weekend" in Madison and stayed here. Very clean and comfortable - I think we had the handicapped room - it was very spacious The breakfast was cooked to order eggs, french toast, pancakes or waffles plus the regular breakfast stuff. Nice to have in-room WiFi. We were right off the beltline, so...
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I'm pleased to hear that you enjoyed your stay at our Hotel with your girlfriends. With Mall and numerous dining places at a walking distance, it is a favorite place for our guests for a getaway or shopping. We pride in clean, comfortable and spacious rooms and thanks for appreciating that.
Let me know if there is anything else we...
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We were so surprised at how nice our basic-price room was that we checked to make sure we had reserved correctly. We had. It was lovely. We had a comfortable living room with a TV, a nice little kitchen area with a microwave, sink and refrigerator, and a very comfortable bedroom with a king-size bed and TV. We had a...
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Dear Toni,
Thank You for your feedback. I'm glad you enjoyed your stay at the Hotel and also liked the Room and the Breakfast. As you pointed out about the elevator, we have also got similar feedback from few other guests. In next couple months we plan to install an elevator for the 2nd floor and in the meantime we...
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My husband and I stayed here the weekend of a UW football game and after reading some of the other reviews were expecting a tired and bare basics hotel. This hotel was wonderful! The check-in staff was very friendly. Our room was on the second floor and although there was no elevator, these two senior citizens had no problems with...
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Dear JoAnn,
Thank you for the compliments. I'm pleased to know that you enjoyed our cooked-to-order Breakfast. I assure you that we will continue to try to exceed expectations of our guests.
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We find a friendly experienced staff each year we return. We enjoy the good breakfasts. Rooms are comfortable. Great location for our purpoes. Great place to meet family and friends.
We are always made to feel very welcome.
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Dear Kathryn,
Thank you for taking the time and providing your feedback. It is always a pleasure to welcome you and your family at our Hotel. I'm pleased to hear that you enjoyed the Breakfast and the comfort of the Guest Room. I whole heartedly appreciate your patronage and will look forward to seeing you on your next visit to...
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My experience at this hotel was not positive. My husband and I arrived and checked into the hotel to find our room on the 2nd floor with no elevator. So we had to drag many bags up the stairs which never puts your stay off to a relaxing start. Once we checked into our room we found that someone was...
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Dear Allison,
I'm sorry to know about the inconvenience you had with your luggage. We plan to soon have an elevator installed at the Hotel. In the meantime we are putting every effort to provide a first floor Room to the guests who require one. Hotel is 100% smoke free and we have a very strict policy about someone smoking...
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nice hotel, very clean and good amenities. pet friendly. staff very helpful. good breakfast
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Dear Guest,
Thank You for taking the time and sharing your experience at the Best Western West Towne Suites. It is always a pleasure to hear first hand what we are doing right and where we can make improvements.
Randee Talwar
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The place is quite beaten up. Upon check-in, found out that the room had been smoked through many times over (despite the prominent "No Smoking sign"). Ok, decided to check another one. Same story. And another one - likewise. Rooms SMELLED. Allright, maybe not necessarily of cigarette smoke, like the first one, but they all had this lingering musty-dusty odor...
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Dear Guest,
On behalf of our entire team, I would like to apologize for not exceeding your expectations in all the areas of the Hotel. We have a very strict policy for preventing a guest smoking in a Room and if it happens we follow through a detail cleaning program. You should also know that every Room is checked daily...
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This is a no frills hotel, but it was everything stated in the title. We had a 2-queen bed on the first floor, non-smoking, freeway facing room. There was NO freeway noise, so I was very relieved. Our room had the basics of the beds, a desk, TV, wet-bar sink, cube fridge, microwave, dresser, nightstand, and bathroom with shower/tub, sink,...
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Dear Guest,
It is always a pleasure to hear from a satisfied guest. And I can assure you that we continue to make improvements based on feedback we get. I'm glad you liked our Hot breakfast and amenities in the Guest Rooms.
Thank You
Randee Talwar
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I wanted to update my reviews on this property. Last week I stayed at this property and gave the basics on my impression. I stayed again last night and have a slightly better impression. Last time I stayed in 158, a corner room. Last night a stayed in 258, just upstairs. The upstairs room was cleaner, slightly updated, the bathroom...
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Dear Guest,
Thank you for taking the time to provide your feedback regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the...
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We truly enjoyed our visit to Madison, WI. A large part of that was because of our wonderful stay at the Best Western West Towne Suites. Everyone was kind and thoughtful, our room was spacious and clean, and we loved the jacuzzi in our room. We would definitely consider using this hotel again if we return to Madison.
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Dear Guest,
I am proud to hear that we were able to make your stay so memorable. We continually strive to improve so that all of our guests' have an exceptional experience. I would also like to thank you for taking the time to write this review. I know how busy life can get, but hearing feedback from our guests'...
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46 Reviews
53 Reviews
62 Reviews
