The hotel was better than I expected except at night there were people hanging out in the parking lot who were not guests. The biggest complaint was that I received an upgraded room when I checked in .Nobody explained that the next night I would be charged the full price for the upgrade. I only found this out when my...
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Dear Guest,
I'm glad we were able to offer you a free upgrade to a Jacuzzi Suite. However since it was the last room left for the second night we could not do a free upgrade again. Its good to know that you liked the Hotel, including our Hot Breakfast and coffee, available 24 Hrs in the Lobby area.
Thank...
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very pleasent surprise. Usually stay at the Radison for the Sleep Number beds. A couple of VERY minor maint. issues that you wouldn't notice unless you were using the room. Housekeeping was exceptional. Even looking for a hskg. flaw I couldn't find one. Excellent morning meal, cooked to order with four choices of hot items.
Only negative thing I can...
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Thank you for the wonderful feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I will forward you compliments to our Housekeeping and kitchen staff. We offer two types of pillows in Rooms. I hope you find the...
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I stayed at the Best Western West Towne Suites for a week in late January and another few days in the beginning of February. Both times, I stayed in a King Suite, which actually features a separate bedroom. The room was very clean and comfortable; however, some of the items in each room needed to be updated or replaced. Also,...
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Dear Guest:
I'm glad you liked our 2-Room Suite on your both stays. And enjoyed our amenities including complimentary cooked-to-order breakfast. I'm pleased to share that we are working on installing an elevator in the Hotel that can be used by our guests, who prefer to stay on second floor.
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We stayed here on 2/19/12. We had a one bedroom suite. Our room had a separate living room area with sofa sleeper and a bedroom. The reason we chose this hotel is that it had pet-friendly rooms and was not too far away from an event we were attending in Madison. The hotel itself needs some major updating. I know...
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Dear Guest;
Thank you for taking the time to provide your feedback. We take pride in knowing that we have a clean and comfortable Hotel. We sincerely listen to our guest input and continue to make the necessary improvements at the Hotel. Such as half of the Rooms already have LCD flat screen TVs now and the remaining rooms will...
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We upgraded to a 'suite'. The heater was in the wall at the head of the bed and too noisy to sleep with.
The first room we were given had a musty smell. We asked to be moved and the next room wasn't much better. Both were on the 1st floor. I wonder if they give their older area or...
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Dear Guest:
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us, to implement improvements, to ensure we offer a better experience for guests in the future.
All our Rooms are in a good condition, while they are...
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My two friends and I spent a "girls' weekend" in Madison and stayed here. Very clean and comfortable - I think we had the handicapped room - it was very spacious The breakfast was cooked to order eggs, french toast, pancakes or waffles plus the regular breakfast stuff. Nice to have in-room WiFi. We were right off the beltline, so...
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I'm pleased to hear that you enjoyed your stay at our Hotel with your girlfriends. With Mall and numerous dining places at a walking distance, it is a favorite place for our guests for a getaway or shopping. We pride in clean, comfortable and spacious rooms and thanks for appreciating that.
Let me know if there is anything else we...
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We were so surprised at how nice our basic-price room was that we checked to make sure we had reserved correctly. We had. It was lovely. We had a comfortable living room with a TV, a nice little kitchen area with a microwave, sink and refrigerator, and a very comfortable bedroom with a king-size bed and TV. We had a...
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Dear Toni,
Thank You for your feedback. I'm glad you enjoyed your stay at the Hotel and also liked the Room and the Breakfast. As you pointed out about the elevator, we have also got similar feedback from few other guests. In next couple months we plan to install an elevator for the 2nd floor and in the meantime we...
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My husband and I stayed here the weekend of a UW football game and after reading some of the other reviews were expecting a tired and bare basics hotel. This hotel was wonderful! The check-in staff was very friendly. Our room was on the second floor and although there was no elevator, these two senior citizens had no problems with...
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Dear JoAnn,
Thank you for the compliments. I'm pleased to know that you enjoyed our cooked-to-order Breakfast. I assure you that we will continue to try to exceed expectations of our guests.
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We find a friendly experienced staff each year we return. We enjoy the good breakfasts. Rooms are comfortable. Great location for our purpoes. Great place to meet family and friends.
We are always made to feel very welcome.
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Dear Kathryn,
Thank you for taking the time and providing your feedback. It is always a pleasure to welcome you and your family at our Hotel. I'm pleased to hear that you enjoyed the Breakfast and the comfort of the Guest Room. I whole heartedly appreciate your patronage and will look forward to seeing you on your next visit to...
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My experience at this hotel was not positive. My husband and I arrived and checked into the hotel to find our room on the 2nd floor with no elevator. So we had to drag many bags up the stairs which never puts your stay off to a relaxing start. Once we checked into our room we found that someone was...
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Dear Allison,
I'm sorry to know about the inconvenience you had with your luggage. We plan to soon have an elevator installed at the Hotel. In the meantime we are putting every effort to provide a first floor Room to the guests who require one. Hotel is 100% smoke free and we have a very strict policy about someone smoking...
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71 Reviews
32 Reviews
72 Reviews
