I arrived on Friday afternoon and was greeted by the best bellman, Chris! He was friendly and knowledgeable of the area. I then went to the desk and checked in with another great employee. That is where it ended. That evening we went to go to a restaurant and we were treated so rudely by an employee named Phillip, The...
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Dear Nando0810,
Thank you for speaking with me today regarding the bad experience you had at our hotel last weekend. Once again I offer my sincere apology. I understand how upsetting the rude service you received from our Bell Captain must have been. I am also sorry that I did not get to speak with you directly during your visit....
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My wife and I stopped in for a couple nights after searching TripAdvisor for recommendations. The hotel shuttle was at our disposal to get around town. They started by picking us up at the Hot Springs airport when we arrived. Although they would have dropped us off and picked us up at any time we chose to rent a car...
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Dear Don S,
Thank you for sharing your experience with Tripadvisor. Our team will be very pleased to read your review and know that their efforts are appreciated by our guests. We hope to be of service to you again.
Sincerely,
Kurt Schatzl,
General Manager
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I stayed here for business. The rooms were spacious and well appointed as you expect from Embassy Suites. The lobby was beautiful. My room was very comfortable and I'd say perfect if it weren't for the trash in the toliet. It was as if the floor sweepings had been dumped into it. Otherwise the room was clean. My only other...
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Dear Aeargirl1,
Thanks for staying with us and thank you for the review. We are pleased that your overall experience was positive and will work diligently to correct those areas that were less than excellent. We have found that with our new 37" flat screen TVs the remote controls are rather sensitive. To work the best the remote has to...
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I love this hotel! Great parking, great location, super soft bed, quiet, comfortable, clean, great pillows, really good restaurant!! Best hot wings I ever ate. And the Ruben sandwich on marble rye was awesome! Breakfast was great. I give this place a perfect rating!!
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The hotel is very nice and service is excellent. The atrium and bar are a great place to relax. We travelled with our small dog and the hotel is very considerate to pet owners. The location is great for downtown shopping and walks in the national park. Would definitely stay here again
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Check in was fast and hotel rooms are very nice. Stayed 3 nights and enjoyed my stay!
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This Embassy Suites was very clean, well kept. The bed was very comfortable - service was excellent.
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First, the service is good, the rooms are clean and the hotel is very nice.
Just watch your credit card staetment! I checked out on a friday morning and left the State of Arkansas shortly after. I get my credit card bill, and they charged an additional nights stay. I call them when I received my credit card statement and...
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Dear Mr Chuck E.
Please accept my sincere apologies for the billing problem you encountered at our hotel. The error was an unfurtunate human error that did require a little research to clear up. I was presented the situation last Friday morning 10/28 and a complete refund for the 'extra' night was given and your credit card was credited. I...
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We really enjoyed our stay at the Embassy Suites. We had a corner suite with a view of the mountain and tower. The room was huge and spotless! Breakfast was delicious - we had pancakes and omelets to order and we also liked the afternoon $1 drinks. The hotel location is very close to downtown and they also have a...
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Dear CarroltonTXTraveler,
Thanks for being with us and thanks for the perfect score of 10! It is always gratifying when our team's effort pays off. We are particularly pleased when we meet and/or exceed the expectations of a frequent traveler such as you. Thank you for sharing your experience with all the 'would be' travelers to our great city!
Sincerely,...
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Have really nothing but glowing reviews for this hotel. It's almost brand new and offers everything that you have become accustomed to while staying at an Embassy. The only negative was that they had to charge a nominal fee for manager's reception (Arkansas Law). Other than that, nothing but 5* for service, quality, and competence.
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