All the negative reviews are exactly right. This hotel is old, decrepit, poorly maintained and way overpriced. The view out the back balcony was a concrete covered, eroding eye sore rock wall. Only once was there adequate hot water for a shower. Worst hotel experience I can remember.

It's an ok hotel in a good location just don't expect it to be like a shiny new penny, she's showing some wear and tear with age. We were on the 6th floor, I was a bit surprised to have so much road noise. I would advise to stay on the highest floor available. The restaurant and the bar are... More

I wanted to stay downtown or convience of walking and convention center. The room smelled horrible....it smelled like someone had puked in the corner and left it do dry. I told the housekeeping and she brought me a bottle of lysol...LOL When i called i reserved a balcony with a view o the street and got there and had a... More

We've stayed at this hotel "under previous ownership" for 5+ years and always had an acceptable stay. This time 4-5-13 thru 4-8-13 was the worst travel experience we've had. specifically: 1. NO hot water - their explanation was they'd rent 90% of their rooms and it wasn't their fault. 2. excess noise after 10:30 pm 3. Wi - Fi off... More

My husband and I have been to Hot Springs many, many times. We have stayed in other hotels and we love our Hot Springs weekends. This year, a group of us decided to go for the weekend and bring our teenage kids to the horse races for the first time. In all, there were 14 of us. We had six... More

I really wish I had read the Trip Advisor reviews regarding this hotel before makng our reservation. It was awful! My family has not been on vacation in a year and we wasted money and time on this hotel. I spent most of my weekend aggravated and frustrated with the staff of the Springs Hotel. We arrvied on Friday, March... More

I have never left a bad review before but The Springs was awful. The only good thing about it was the location. We had NO hot water the first day and couldn't shower. Other guests said it had been that way for a few days. Even if we had hot water, we had to ask them to clean the bathtub... More

Our visit was over a long weekend. Overall, the hotel was comfortable. Everything in the room appeared very clean and kept. Road noise was noticeable and parking was not as secure as I was comfortable with. The venting in our room picked up a heavy smoke smell from what we could tell was coming from the "Non Smoking" room next... More

It has been years since I have stayed at the The Springs, formerly the Downtowner. The decor is relatively unchanged, the front desk staff was efficient and our rooms were available when checked in at 3pm. We stayed in room 710 and 706. The rooms were large and clean, however decor was slightly dated. Our balcony was large and street... More