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The Springs Hotel & Spa

2.0 of 5
135 Central Avenue, Hot Springs, AR 71901
Hotel amenities
Ranked #19 of 37 hotels in Hot Springs
3.0 of 5 stars 124 Reviews
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124 reviews from our community

What travellers say about this hotel
  • Mountain side(4)
  • Desk clerk(3)
  • Very friendly(3)
Traveller rating
    15
    23
    17
    18
    51
Only show reviews for Family (24) | Couples (39) | Business (6)
Date Rating
Kathy1118
Baton Rouge, Louisiana
1 review
1 helpful vote
5 of 5 stars Reviewed 16 January 2012
1
person found this review helpful

We are so happy that we chose to stay at the Springs Hotel and Spa. The staff were wonderful and so friendly. They went way out of there way to be helpful and kind, the spa was great as well. The lobby was decorated for Christmas because we were there in the beginning of December (sorry, I have been busy... More

Was this review helpful? Yes
Virginia Williams, General Manager at The Springs Hotel & Spa, responded to this review
31 January 2012

We are so glad you enjoyed your stay with us. We look forward to seeing you again soon. Sincerely- Management and Staff More

Andrea B
Benton, Louisiana
2 reviews
2 helpful votes
4 of 5 stars Reviewed 13 December 2011
2
people found this review helpful

I had somewhat low expectations of the hotel and was pleasantly suprised! The rooms were very nice and so was the staff. We did encounter a small problem with our room, but once it was brought to the front desk agents attention it was immediately resolved. The hotel is nice, not new, but well kept. The lobby area is also... More

Was this review helpful? Yes
Virginia Williams, General Manager at The Springs Hotel & Spa, responded to this review
31 January 2012

We look forward to having you here again soon. Thanks for the review, it is greatly appreciated! Sincerely- Management and Staff More

MollyGwood
Reviewer
5 reviews
5 of 5 stars Reviewed 30 November 2011

hubby and I decided to take a quick trip to Arkansas on Veterans weekend and chose the Spring for its price and location. We read all the reviews good and bad and were not discouraged by the bad. This is a historic Hotel and quite authentic! We found the staff to be welcoming, the location Devine, and the accommodations were... More

Was this review helpful? Yes
Virginia Williams, General Manager at The Springs Hotel & Spa, responded to this review
31 January 2012

Glad you enjoyed your stay with us- we look farward to taking care of you again in the near future. Sincerely- Management and Staff More

Schoolblues
Reviewer
4 reviews
1 helpful vote
4 of 5 stars Reviewed 18 November 2011
1
person found this review helpful

The hotel is old but nice and in an excellent location. Hotel restaurant is not good and is too expensive. More

Was this review helpful? Yes
Virginia Williams, General Manager at The Springs Hotel & Spa, responded to this review
31 January 2012

Glad you liked your stay with us here at The Springs Hotel. The restaurant has gone away, but there are other great places to eat within walking distance. We look forward to seeing you again soon. Sincerely Management and Staff More

El T
Monroe LA
1 review
1 helpful vote
5 of 5 stars Reviewed 14 November 2011
1
person found this review helpful

Great value, don't let the outside discourage you. Great recently remodeled rooms, very comfortable. Staff was excellent, my car would not start after I checked in and they worked hard to find someone to fix it. When the handyman came in the next morning he found a loose fuse that solved the problem, Thanks Robert. Thanks Lance and Marshall (at... More

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Virginia Williams, General Manager at The Springs Hotel & Spa, responded to this review
31 January 2012

We were glad to assist getting your vehicle fixed. Our staff is here to take care of all our wonderful guests- Please come back and stay again soon. Sincerely Management and Staff More

worldtraveler2455
Memphis, Tennessee
1 review
3 of 5 stars Reviewed 15 September 2011

Stay here Labor Day weekend. Good area, clean room. The only dirty area was the balcony floor. It is a busy street and you do hear the horses and motorcycles going by with the door open on the balcony, but once we shut the door it was fine. I will say a new paint job on the front would do... More

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Virginia Williams, Manager at The Springs Hotel & Spa, responded to this review
26 September 2011

We apologize about your room not being cleaned as stayover on Sunday and not getting the towel that you requested. Sunday and Monday evenings we do not have a night housekeeper on duty, and we usually keep plenty of towels at the front desk on these nights. So again we do apologize- As to the outside of our hotel- we... More

Abernathywife2007
1 review
1 of 5 stars Reviewed 22 August 2011

This place is old and gross! The people that work there act like like get paid $5 a hour! That's how sucky the service is! I would never stay here I would rather sleep in my car. They charged my credit card for charges we shouldn't have been charged! This Hotel shouldn't even have one star!!! HORRIBLE!!! More

Was this review helpful? Yes
Virginia Williams, Manager at The Springs Hotel & Spa, responded to this review
2 September 2011

We do apologize that this guest felt as if our service was below par. However, we do feel that their opinion of our service is based solely on the fact that they were charged for their stay when they checked out after only being here for 2 hours. These guests did not check out because they felt that their room... More

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Rsixtysix
Contributor
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13 helpful votes
3 of 5 stars Reviewed 21 August 2011

Friendly and helpful staff. Great pool. Large rooms. Dated but has appealing retro 1960s feel. Beats stying at souless chain hotel. More

Was this review helpful? Yes
Virginia Williams, Manager at The Springs Hotel & Spa, responded to this review
28 August 2011

We appreciate you staying at The Springs Hotel. Our staff go out of their way to make all of our guests comfortable and love to receive compliments for their hard work. We look forward to seeing you again soon. More

Issaness
Melbourne, Arkansas
1 review
4 of 5 stars Reviewed 18 August 2011

The staff at the hotel seemed very friendly, and more than willing to help us with anything we needed. The only issue we did have during the entire stay was the waitress telling my mother and I that it'd be better if we took our food to go. As if she didn't want to serve us. However, since they closed... More

Was this review helpful? Yes
Virginia Williams, Manager at The Springs Hotel & Spa, responded to this review
28 August 2011

We appreciate your great comments on our hotel. The staff love to get "kudos" from our guests. I will certainly mention to the new manager in the restaurant your issue with the waitress. They are not supposed to "rush" people in and out. Have a great week and we look forward to seeing you again. More

working80
Conway, Arkansas
1 review
4 of 5 stars Reviewed 31 July 2011

My wife and I, along with a son and family spent the weekend at this hotel. The hotel has obviously been around for awhile, however, the staff was extremely friendly and capable. I could not discover anything that we considered dirty, or any less clean than the "higher priced" hotels in the area. We fully enjoyed our stay. If one... More

Was this review helpful? Yes
Virginia Williams, Manager at The Springs Hotel & Spa, responded to this review
1 August 2011

Thank you so much for the great review!! Our staff is always overjoyed when they receive lots of great compliments, especially our Housekeeping and Maintenance staff, as they work really hard to have our guests in clean and comfortable rooms. We look forward to you staying with us again! More

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The Springs Hotel & Spa Also Known As

  • The Springs Hotel
  • Springs Hotel Hot
  • Downtowner Hotel Hot Springs
Address: 135 Central Avenue, Hot Springs, AR 71901

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The Springs Hotel & Spa
Show the lowest price for this hotel* (from our partners)
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