We stayed at the hotel while we were on a business trip. The hotel looks like a british colonnial building, but very homely, its also very close to the Nuweraeliya town. I was surprised by the welcome ( a warm soup arrived within minutes of our arrival) & the quick check in they provided. The rooms were beautiful and large....
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The two of us went to Nuwaraeliya to retrace our honeymoon 27 years ago. We stayed in a suite for one night. Biased on some reviews here, I timed. The warm soup arrived in 7 minutes to the lobby, and it took us exactly 13 minutes to get to our room from the time of arrival.
Staff at reception were...
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We stayed at the hotel few days back for one night. This is probably the only hotel at nuwara eliya. However, a place one must stay while in Sri Lanka. The hotel looks like the old british colonial buildings and the rooms are just superb. We got a room opening straight into a garden... The high tea is a must...
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We went to St.Andrews couple of days back and it was a great experience of hospitality.From the arrival to our departure it was a wonderful experience.The food was good and service in the restaurant nicely done.Rooms are clean and you have most of the amenity's a traveler needs(specially the heaters.)we were blessed with nice weather during the day time and...
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Dear guest,
It is a great pleasure to have you again and we are truly pleased with your lovely review about our hotel features and facilities. I will definitely share this with all my team members and I’m sure that they will also be very happy to know that our efforts have reached your expectations during your stay. As a...
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It takes really does take you back to time, and its very rare that you find one thats similar to Scottish climate and architecture together in Asia. Nuwara Eliya aways been damp and cold is probably must have been the ideal location for British feel at home back in the day. Staff at St.Andrews try very hard to please you,...
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Dear Guest,
I would like to start with thanking you for your comment and review on Trip Advisor as it brought a great deal of pride as the end result of our hard effort. As a very active member of Jetwing Hotels, Jetwing St. Andrew’s has always played an integral role to ensure guest satisfaction while they are with us....
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This is not your standard modern hotel! I love all the wooden floors and old fashioned details accompanied by modern comforts including wifi. Staff are very friendly and attentive although they may be a little slower than some hotels I think it just adds to the laid back ambience of the place. Food was excellent, buffet one night and set...
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Dear Guest,
It is a great pleasure for us to know that we have reached your expectations during your stay with us. Thank you for posting such a great review on Trip Advisor. I’m really happy to say that we have a very flexible, courteous team at Jetwing St. Andrew’s who have been trained to match the distinctive Jetwing hospitality...
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Great location, beautiful gardens n a very comfortable room it was really nice to enjoy the weather.
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Dear Guest,
Thank you very much for your review on Trip Advisor about Jetwing St. Andrew’s. We are blessed with pleasant weather right through the year and is quite an attraction point. Our team is working very hard to maintain the landscape of the hotel and we very often receive compliments from our guests and it is a thoroughly pleasant...
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I haven't stayed in this hotel, but only been here for a meal. Before going I was warned that service was extremely slow here, so I came prepared... but the slowness of the slow service here I have to say is quite unique! If you want to eat at 7pm, make sure you arrive at 5pm, in time to first...
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Dear Guest,
Warmest greetings from Jetwing St. Andrew’s. Appreciate the time spent on posting a review on Trip Advisor. First of all our heartfelt apologies for the inconvenience caused during your meal. I will seriously take this matter up with our service personnel to overcome similar situations in future. Thank you for bringing this to my attention.
Our humble request...
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We have spent 1 night only, food was great and rooms were spaciously and nicely decorated but very old. we were group of friends and did not give much attention to the details but we received so many complains of our noice, yes the walls are think and wooden so every body can hear every body "if loud only"
Hotel...
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Dear Guest,
It is a pleasure for us to know that you and your group have enjoyed your stay with us and always our effort is to provide truly personalized service to all our valuable guests. We appreciate the comment that you have made on our food quality and accommodation conditions and I will share them with my team.
We...
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The rooms curtains fixture and fittings are extremely outdated.Not only are they outdated,they are also tattered,old and dirty.Moving over to the customer service,the staff are merely people whom give illogical excuses regarding the maintenance of the Scottish atmosphera.The hotel's state will make the Zilma couple ex-owners of this hotel cry in their graves.
-TV screen is small.Unenjoyable and the viewing...
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Dear Guest,
Thank you for your review on Trip Advisor and my heartfelt apologies for the inconvenience caused during your stay at Jetwing St. Andrew’s. All the areas which you mentioned are of high importance to us to improve our services to satisfy our valued customers. I will share your comments with my team to overcome all the issues mentioned...
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