When we read the reviews of this hotel, we were really worried about the kind of hotel our agent had booked us in. Thankfully we were in for a pleasant surprise. One of the members of our group was quite old and the front office manager went out of his way to allot a room on the first floor. Food... More

This is to bring to the notice of SLTB. SLTB has to take necessary actions to refurbish the property immediately as this is brings disgrace to the country. I as a Holiday Consultant who work in a travel company, personally i have visited the property & it is not suitable even for locals. unclean rooms & bath rooms. food is... More

The hotel is extremely dull and has poor ambience. Everything seems old in the hotel. We had already read the reviews,so we knew this place would be dull. The only advantage is the location. In our 2 might stay in Nuwara Eliya, we decided one day in Windsor only for the fact that this property was located in the prime... More

We went for a trip to Sri Lanka in the second week of Aug 2011. One of the places in our itinerary was Nuwara Eliya. Our reservation was at Windsor. We were 2 families and had booked 2 standard rooms with half board basis. One of the rooms did not even have a telephone, we complained & the house keeping... More

In my recent tour at Srilanka , I Visited the TEA TOWN of Nuwara Eliya, When my guide drove me to Hotel Windsor I felt the diferrence immediately.It is a hotel apperently bit gloomy , with insufficient light, even no lift to go upstaires, But with heritage in every corners of it..Even all the chairs are old british make, some... More

situated in the heart of nuwara eliya this hotel is ideal for afew nights stopover when touring sri lanka. it looks abit old fashioned probably up to date in its hey day but it is elegant and convenient. the service in the dining room was slow but the food was good. More

We accepted the second room offered to us once we had convinced the recetionist that we had a prepaid booking. This room still featured black mould and those taking a shower before dusk were exposed to the workmen opposite. The toilet seat was badly cracked.The lounge/dinning area jute carpet was filthy and there was no chance to escape to the... More

This hotel was so bad that we did not stay but our Guide and driver used the room instead and said how poor quality it was and one of the beds was broken, room was mouldy and bathroom indescribble! They also said that the drivers accomodation was worse than a cow shed which is why we gave them our vacated... More

Excellent service - the staff were simply superb in their service. From opening the bar at 11 PM to a customized breakfast, they just did everything that we asked for. The hotel is a old one but very neatly maintained. Not for anyone who's looking for luxury as the main criteria. A value for money hotel. More