We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Grand Hotel Road, Nuwara Eliya, Sri Lanka
Hotel amenities
Grand Hotel
Enter dates for best prices
Check-in Check-in Check-out Check-out
Show Prices
Compare best prices from top travel partners
Booking.com Agoda.com Venere.com
and 4 more sites!
66%
Ranked #4 of 18 hotels in Nuwara Eliya
Write a Review

518 reviews from our community

Traveller rating
    119
    206
    117
    45
    31
See reviews for
Families
150
 
Couples
226
 
Solo
20
 
Business
7
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Dubai
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 18 June 2013 NEW

Stayed 3 nights in June on B&B basis. Firstly the positives: Excellent Location in the midst of tea plantation Property although old is well maintained Architecture depicts old world charm and character Buffet Breakfast and Dinner and dining hall was good. Now the negatives: My one overriding comment is that the staff are generally not very trained, have communication issues... More

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 18 June 2013 NEW

Stayed at the hotel last december 2012. Upon entering the hotel drive way it just like youve been transported back in time.Manicured garden and nice hotel facade. The hotel retains its colonial charm. Hot towel offered upon arrival, front desk is very nice. The room though it retains that "old charm feeling" is equipped with kinda luxurious amenities. Buffet breakfast... More

Was this review helpful? Yes
Peterborough, United Kingdom
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 11 June 2013

This hotel takes me back to the Old Cataract in Aswan, Egypt. It is very Olde Worldly Agatha Christie/Poirot style of hotel. The lounge and bar areas were very 'stuffy' with a pianist and old style furniture. The rooms were not much better and some of the fittings had seen better days. Although it may sound as if I didn't... More

Was this review helpful? Yes
Manager_Grandhotel, Manager at Grand Hotel, responded to this review
15 June 2013

Dear Guest, Our sincere thanks for your review and we are happy to learn that you had enjoyed most part of you stay with us. We are in the process of enhancing it's Food & Beverage options for visitors, and will soon open a Thai restaurant, to add to the Grand Indian, Magnolia Coffee shop and the Barnes Restaurant. Please... More

Pune, India
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 9 June 2013

I had visited Sri Lanka with my family in December 2011. The whole affair has been a memorable one & the stay at Grand Hotel Nuwara Eliya has been the icing on the cake. The town itself is excellent. Add to it the beautiful hotel & its surroundings.The staff has been very very cooperative. The room service was excellent. The... More

Was this review helpful? Yes
Manager_Grandhotel, Manager at Grand Hotel, responded to this review
15 June 2013

Dear Guest, Thank you for your generous comments and endorsement for our brand of service. The Grand is in the process of enhancing it's Food & Beverage options for visitors, and will soon open a Thai restaurant, to add to the Grand Indian, Magnolia Coffee shop and the Barnes Restaurant. Please do visit us again to experience these and other... More

Mumbai, India
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 June 2013

superb hotel, huge spacious rooms , very colonoial, very very hospitable staff, very co-operative,the weather was stunning and the views from this hotel from all the rooms were even more stunning, the breakfast layout was kingsly, the weather in these rains is unbelievable.......but cheers to the staff , all so helpful and so wonderful, it was a pleasure staying in... More

Was this review helpful? Yes
Manager_Grandhotel, Manager at Grand Hotel, responded to this review
15 June 2013

Dear Guest, Many thanks for reviewing us and we are happy to learn that your stay with us was an enjoyable one. we are in the process of enhancing it's Food & Beverage options for visitors, and will soon open a Thai restaurant, to add to the Grand Indian, Magnolia Coffee shop and the Barnes Restaurant. Please do visit us... More

San Francisco, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 4 June 2013

This hotel is a great one to look at and walk around on the grounds. I definitely recommend stopping by here and taking a peek when you are in Nuwara Eliya. If you're looking for a place to stay, go for the tea factory. We had issues getting the right room when we checked in a bit late, but that... More

Was this review helpful? Yes 1
Manager_Grandhotel, Manager at Grand Hotel, responded to this review
14 June 2013

Dear Guest, We are indeed saddened to read your comment, specially because it is been posted 11 months since your stay. We take all reviews and guest comments very seriously and take corrective action immediately, and this policy has helped us immensely to achieve the status of a premier resort in Sri Lanka. However, we find it difficult to act... More

Travellers are raving about these Nuwara Eliya hotels

Misty Hills Cottage
5 of 5 stars
Show Prices ABS:HotelCheckRates-d2040508?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Villa de Roshe
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d3791881?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Avian Breeze
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d2406578?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Villa Acacia
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d3737738?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Lady Horton Bungalow
5 of 5 stars
Show Prices ABS:HotelCheckRates-d3372665?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Edmonton - Canada
1 review
1 of 5 stars Reviewed 3 June 2013

2 nights at The Grand was truly amazing! The buffet, the room and the staff were awesome. Nuwara Eliya was a favourite holiday spot for us when we lived in Sri Lanka back in the '70's. This time I visited Lanka with my family after 29 years and just had to stay at the Grand and I was not disappointed.... More

Was this review helpful? Yes
Manager_Grandhotel, Manager at Grand Hotel, responded to this review
14 June 2013

Dear Guest, Our sincere thanks for your review and we are happy to learn that your stay with us was most enjoyable. The Grand is in the process of enhancing it's Food & Beverage options for visitors, and will soon open a Thai restaurant, to add to the Grand Indian, Magnolia Coffee shop and the Barnes Restaurant. Please do visit... More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 June 2013

On a good note, the breakfast was delicious, the gardens were beautiful and the Grand Indian Restaurant across the drive proved a lovely place for dinner. The room however was rather rickety with loose wooden floor boards and uncomfy beds. Enjoyed the cooler weather, exploring the gardens followed by relaxing with a good cup of tea. The novelty of the... More

Was this review helpful? Yes
Manager_Grandhotel, Manager at Grand Hotel, responded to this review
14 June 2013

Dear Guest, We are happy to note that you had enjoyed most part of your stay with us and we thank you for reviewing us. Our current focus is to give the very best to our guests in terms of the physical presence of the property and the level of service. However, we also take special note of the areas... More

Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 June 2013 via mobile

When we first arrived in Nuwara Eliya we were originally meant to stay in a hotel called Oakray Summerhill Breeze which at first was promising but didn't live up to the standards it was promising on its website, we went around the town and saw the Grand Hotel and we went to have a look. It was amazing, we left... More

Was this review helpful? Yes
Manager_Grandhotel, Manager at Grand Hotel, responded to this review
14 June 2013

Dear Guest, We are over joyed to hear that your stay with us was most enjoyable. Some exicting additions are being made to our services with the needs of our discerning customers in mind. We are enhancing our Food & Beverage options for visitors, and will soon open a Thai restaurant, to add to the Grand Indian, Magnolia Coffee shop... More

Mumbai, India
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 June 2013 via mobile

Stayed 2 nts at grand hotel. The hotel is very impressive, and very well maintained considering the year it was built etc. received a very warm welcome, and got a nice room on the second floor. It was a deluxe quad room, and a pretty large one. Hotel had quiet a few amenities and a very beautiful garden. All the... More

Was this review helpful? Yes
Manager_Grandhotel, Manager at Grand Hotel, responded to this review
14 June 2013

Dear Guest, Many thanks for your review and we are glad that your stay with us was an enjoyable one. We are very focused on giving the very best to our guests in terms of the physical presence of the property and the level of service. We also note the area of improvement mentioned by you and have taken corrective... More

 
 
Grand Hotel
Check-in Check-in Check-out Check-out
 
 
Heritance Tea Factory
Great value on a similar hotel
Nuwara Eliya, Nuwara Eliya District
4 of 5 stars 700 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in or near Nuwara Eliya
Trendy
Thilanka Resort and Spa
Thilanka Resort and Spa 4.0 of 5 stars 146 reviews
Romantic
Earl's Regency
Earl's Regency 3.5 of 5 stars 472 reviews
Luxury
Kandy View Hotel
Kandy View Hotel 3.5 of 5 stars 248 reviews
Good for business
The Palms Hotel
The Palms Hotel 4.0 of 5 stars 239 reviews
Show Prices ABS:HotelCheckRates-d649489?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d316956?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d787005?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d777127?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Also consider these accommodations in or near Nuwara Eliya
Heritance Tea Factory 4.0 of 5 stars 700 reviews Jetwing St. Andrew's Hotel 3.5 of 5 stars 468 reviews Langdale by Amaya 4.0 of 5 stars 111 reviews Ceylon Tea Trails 5.0 of 5 stars 415 reviews
Show Prices ABS:HotelCheckRates-d496624?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d579216?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d2165620?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d580009?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
View all 18 hotels in Nuwara Eliya, ranked by popularity

Been to Grand Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Hotel Summarization (Beta)

What travellers say

  • Sri Lanka(21)
  • Very good(7)
  • Dining room(5)
  • Mini bar(4)
  • Indian restaurant(3)
  • Old colonial(3)
  • Breakfast buffet(3)
  • Little England(3)

Additional Information about Grand Hotel

Address: Grand Hotel Road, Nuwara Eliya, Sri Lanka
Region: Sri Lanka > Central Province > Nuwara Eliya District > Nuwara Eliya
Amenities:
Bar/Lounge Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Romantic Hotels in Nuwara Eliya
#5 Family Hotels in Nuwara Eliya
Price range (per night): ₹10,489 - ₹13,543
Hotel Class:3.5 star (3.5*)
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Venere, Olotels, Otel, Priceline and Expedia so you can book your Grand Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hotel Nuwara Eliya

Owners: What's your side of the story?

If you own or manage Grand Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Grand Hotel
See the lowest price*
Check-in Check-in Check-out Check-out
Show Prices