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Crossland Economy Studios - Kansas City - Independence

2.0 of 5
14800 East 42nd Street, Independence, MO 64055 (Formerly Crossland - Independence)
Hotel amenities
Crossland Economy Studios - Kansas City - Independence
Ranked #13 of 16 hotels in Independence
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29 reviews from our community

    Trip type
Traveller rating
    4
    5
    3
    8
    9
Date Rating
Tulsa, Oklahoma
1 review
5 of 5 stars Reviewed 10 May 2013

It is not a four-diamond hotel, so don't expect that. We stayed in one of those the two previous nights and actually preferred this Crossland hotel over it. This Crossland was relaxing and like home away from home! Fully stocked kitchen with stove, refrigerator, microwave, sink, counter space, cabinets, coffee maker, dishes, utensils..all CLEAN! It was an older TV, but... More

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Manager_11525, General Manager at Crossland Economy Studios - Kansas City - Independence, responded to this review
13 May 2013

Beverly - I received a copy of your review, and wanted to take a moment to personally respond. I am thrilled to read your remarks about our hotel and staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. If you have any additional feedback, please reach out to me at IDP@extendedstay.com. Thank... More

Provo, Utah
1 review
5 of 5 stars Reviewed 29 April 2013

Crossland in Independence is a great value. It's not a 5 star, but is adequate and the price is a knock out. Also the personnel, (especially Ginny at the front desk) are genuinely interested and helpful. If you want good value then this is the place to stay.

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1 review
2 of 5 stars Reviewed 24 April 2013 via mobile

I chk in with my daughter, had to switch rooms, due to hair in tub, no dishes and room nt clean. No soap at all either. Then we went to another room, the paint was chipping from the tub, no dishes again. Remind you it says fully equip kitchen. Towels dirty and they gave me those from the frnt desk.... More

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Manager_11525, General Manager at Crossland Economy Studios - Kansas City - Independence, responded to this review
29 April 2013

Thank you for your recent review of your stay. I was disheartened to read that you were unhappy with your stay. Please accept our apologies. I discussed your comments with the team, and we are going to develop an updated checklist, which will help our housekeeping team tackle cleaning our guest rooms moving forward. Thank you very much for providing... More

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Orlando
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 15 April 2013

I checked into this hotel when I fired moved to Kansas City. I was hoping to find a place to rent but figured it would take up to a month. I ended up staying a week only. I was quoted a price of $257/week or $221/week if I stayed a full month. I ended up finding a place in a... More

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York, Nebraska, United States
1 review
4 of 5 stars Reviewed 14 April 2013

We stayed at this motel for a few nights, but it also is available for long-term stays. It has an excellent little kitchenette, including a mini refrigerator and an electric range. It is easily accessible from I-70, just a short distance to Kauffman Stadium, a five minute drive to the Harry S. Truman Library and Museum, and only 15 minutes... More

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1 review
1 of 5 stars Reviewed 19 February 2013 via mobile

Staff will never return calls. Broke items in room and not very clean bathroom ceiling was horrible. Cheap though but not worth the money. Look around you can get a better deal in a clean place for sure.

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vguerke, Manager at Crossland Economy Studios - Kansas City - Independence, responded to this review
20 February 2013

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a member of our staff never returned your phone calls nor was your room properly cleaned for your arrival. In response to your feedback, I am changing the process on how rooms are inspected prior to another individual checking in.... More

Kansas City
1 review
2 of 5 stars Reviewed 18 February 2013

The good; it was only 6 miles from downtown KC... Very easy to get to from I-70... Plenty of places to eat and shop... The room was clean and the shower was new. The bad; not the best area... a recordng came thru a loud speaker at night saying something about "this building under video security" it woke me up... More

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vguerke, Manager at Crossland Economy Studios - Kansas City - Independence, responded to this review
19 February 2013

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the noise disturbances. In response to your feedback, I am checking all of the laundry machines to make sure the correct amount of detergent and softener are being distributed to make sure our linens are fresh and soft as well as... More

1 review
5 of 5 stars Reviewed 14 February 2013

In town on unplanned trip. Friend suggested a stay here. Even though the setup is for extended stay guests, it must also be said that I would stay here again, even for only one night. Management and all other personnel with whom we had contact were very friendly. Check in was a breeze. The room was larger than most hotel... More

Was this review helpful? Yes
vguerke, Manager at Crossland Economy Studios - Kansas City - Independence, responded to this review
15 February 2013

I received a copy of your review, and wanted to thank you for all of the wonderful things you said in regards to your stay with us. I'm so pleased to hear that our management team and staff were friendly, your check-in was efficient, your room was clean, the bed was comfortable but, the best news is that you have... More

Liberty, Missouri
1 review
3 of 5 stars Reviewed 3 February 2013

This facility is designed for extended stay business travelers who are staying at length and want the option of fixing their own meals. Rooms feature an electric 2-burner cook-top, exhaust hood, small microwave and kitchen sink with cookware and utensils provided along with a mini-refrigerator in most rooms, but a few handicap rooms feature full-size refrigerators. There's also a small... More

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vguerke, Manager at Crossland Economy Studios - Kansas City - Independence, responded to this review
4 February 2013

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the issues you are experiencing with the WiFi along with the cable channel selection. I also appreciate your feedback in regards to the room amenities (chairs, TV, tables). In response to your feedback, I will be sure to create a list... More

ottawa ks
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 January 2013

the room was reserved in advance, upon arrival i found that i had to wait 2 hrs for it to be "cleaned". at bedtime that night i turned the bathroom light and pulled the door nearly closed to make a night light for my nearly dark room. slept well. awoke the next morning in the daylight !! my bedsheets were... More

Was this review helpful? Yes 1
vguerke, Manager at Crossland Economy Studios - Kansas City - Independence, responded to this review
4 January 2013

I appreciate you taking the time to write a review of your experience with us. The bed linen condition you described is not acceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am having our personnel go through every piece of bed linen to check its condition. I appreciate you bringing this to... More

 
 
 
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Additional Information about Crossland Economy Studios - Kansas City - Independence

Also Known As:
Extended Stay America Independence
Address: 14800 East 42nd Street, Independence, MO 64055 (Formerly Crossland - Independence)
Region: United States > Missouri > Independence
Amenities:
Business Centre Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #13 of 16 hotels in Independence
Price range (per night): ₹ 2,925 - 3,367
Hotel Class:2 star (2*)
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Crossland Economy Studios - Kansas City - Independence
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