Each staff member, regardless of their position-front desk, breakfast hostess, maid-all went out of their way to recognize you and assist if needed. For instance, after a workout in the gym I went in the lobby and one of the staff members recognized that I could use some water, and offered me a bottle. The breakfast hostess says 'good morning'...
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Thank you for taking time to write about your positive experience at our hotel. I am so glad that you found our team engaging, genuinely friendly and responsive to your needs. It is especially pleasing to know a team member offered an “unexpected delight” in providing you a complimentary bottle of chilled water after your work out….with you having to...
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