I cannot wait to go here every January!!! Friendly service, great rooms, awesome meeting area!!! My kids love to just sit by the fireplace and fellowship with everyone, including the staff!!!!
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- Riverside Hotel Gatlinburg

I cannot wait to go here every January!!! Friendly service, great rooms, awesome meeting area!!! My kids love to just sit by the fireplace and fellowship with everyone, including the staff!!!!
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My husband and I stayed here on 12/2/11. Needless to say, we would never stay here again. The hotel stinks, is nasty and gross. There were hairs that were not ours in the shower. The floors appeared to have not been vacuumed in awhile. The bedding smelled funny. Was very happy to check out!
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My husband and I stayed at this hotel on 11-11-11 for one night! Check in was ok. The staff was not rude but not friendly either. We stayed in room 225 at the far end of the second floor. The hallways were long and creepy. If you stay at this hotel I would advise you to take the stairs because...
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I have been staying at this hotel every year since back in the 70's. At least once a year and sometimes up to 3 times a year. It is a older hotel which is fine with me. I wan't looking for anything fancy just a safe hotel and clean room which is what I have always had up to this...
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This is the nastiest motel I have ever seen. The pictures on the web look nice - very misleading! It is old, stinky, and the elevator didn't work. I asked for my money back, which they did. Even if they hadn't given me my money back, I would have left. I would have been afraid to lay my head down...
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If you're looking for modern, go somewhere else. But, if you are looking for an original mountain lodging experience, this is your place. Great location, nice staff, for this Gatlinburg "original".
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Loved everything about this hotel. Location was great, staff was friendly, rooms were clean. Rocking chairs out front of hotel for sitting and watching all the goings on in Gatlinburg. Located right in the middle of all the action. Cant wait to come back and stay again.
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We stayed two nights last week in June. We have stayed here before so we already knew we liked it. We had a room on the third floor facing the street with a balcony. We spent a lot of time sitting out there just watching. We had out 14 year old son with us and we could keep an eye...
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We stopped in Gatlinburg on our way to Cherokee for the night. We were greeted by a big guy at the front desk who was extremely nice. He was a local and had alot of knowledge about the area. He was a delight to talk to. We checked in and went to our room. It was on the third floor...
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So very dark, I could barely see to get dressed even with all the lights on in the room. We were on a first floor corner room, nonetheless the room light bulbs couldn't have been more than 25 watts. Front desk receptionist seem annoyed that we wanted to use a roomsaver coupon, but she seemed to warm up a bit...
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