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Garden Plaza Hotel Gatlinburg


Hotel class 2.0 of 5
520 Historic Nature Trail, (formerly Holiday Inn SunSpree Resort), Gatlinburg, TN 37738
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Reviews you can trust

51% Do not recommend
3.0 of 5 stars 167 reviews
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By trip type
All (167)
[ Date ] [ Rating ]
Great stay.
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5 of 5 stars
Indianapolis, Indiana
16 Apr 2009 | Trip type: Couples

I was somewhat worried that the hotel would be old and dingy even if it was still clean. But it was absolutely fine. It is an older hotel, yes, but we had a great stay there. The staff were all friendly, the room service was thorough, the hotel was clean, the room was comfortably large. I have recommended the hotel... more

Management response from
dduda, General Manager

Thank you very much for your wonderful comments regarding your visit to our propoerty. We will pass along your comments to our our staff for a job well done. Believe it or not, we generally only see reviews when guests are less than satisfied and it's always a pleasure to hear from our guests that were happy with their visit...

Yuck!
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1 of 5 stars
ga
10 Apr 2009 | Trip type: Family

Very old hotel with a dirty feel. From the outside of the building to the room, pool, free breakfast buffet. Everything was cheap and gross feeling. I would feel comfortable letting my dogs stay here, but I am uncomfortable having my children stay here. Gives me the heebie-jeebies. At 75 bucks a night you could find a much better hotel! more

Management response from
dduda, General Manager

Thank you for taking the time out of your busy schedule to write regarding your recent visit to the Garden Plaza Hotel in Gatlinburg. We appreciate your candid feedback to assist us in improving our product and sevices. Please allow me this opportunity to appologize for not making your visit all that it should have been. In the future, our...

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1 of 5 stars
north carolina
22 Feb 2009 | Trip type: Family

We stayed here for one night while waiting for a room at another hotel. The room was dirty, old and disgusting, the pool water was nasty. If this room was $29 a night I would not complain. There are plenty of hotels in Gatlinburg so do yourself a favor and DO NOT stay here. more

Management response from
dduda, General Manager

Thank you for taking the time to write regarding your visit to the Garden Plaza Hotel in Gatlinburg. We appreciate your feedback which assists in addressing our guests needs with our products and service. Please allow me this opportunity to apologize for not making your stay all that it should have been while visiting Gatlinburg. I'm also sorry that we...

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5 of 5 stars
Jackson, Tn.
30 Dec 2008 | Trip type: Family

We have stayed in several hotels in Gatlinburg over the years. The Garden Plaza is our new favorite. Yes the hotel is old but we found it to be very clean. We were really surprised that it was as nice as it was after reading all the reviews. Front desk staff were the greatest ,very friendly,helpful and knowledgeable of the... more

Management response from
dduda, General Manager

Thank you so very much for the great review and making us your favorite place to stay in Gatlinburg. We appreciate all feedback; but, especially enjoy reading about the great experiences we help make in the Gatlinburg area. We will pass along the positive comments regarding the room cleanliness and great staff to our team. Again, thank you for your...

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4 of 5 stars
Indianapolis
29 Oct 2008 | Trip type: Couples

My husband and I stayed at this hotel this past weekend, Oct. 23 & 24, 2008. The room was very nice & clean. We stayed on the 7th floor in the tower building (the one with the clock back by the woods) facing the wooded area. The king sized bed was extremely comfortable and we did use the mini fridge... more

Management response from
dduda, General Manager

After reading your review, I wanted to personally thank you on behalf of all our staff for the positive feedback provided concerning your latest visit to Gatlinburg. We rely on you, our guests, to let us know how we're doing and if there are opportunities to improve our level of service to our customers. We will certainly have our housekeeping...

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4 of 5 stars
New Carlisle, Ohio
26 Sep 2008 | Trip type: Family

My family and I have stayed at Holiday Inn Sunspree (formerly) for the past eigth years we have been coming to Gatlinberg. We always got a great deal, which allowed us to come and have a longer than planned vacation. We have paid as low as $35.99 a night week days and $59.00 week ends. We had a great room,... more

Management response from
dduda, General Manager

Thank you for taking time out of your busy family schedule to write regarding your concern with the hotel rates. Generally, as you're aware, the rates for the area fluctuate with the demand and special events in the Gatlinurg area. I wasn't able to locate the dates in question to offer a more decisive response, but we will certainly try...

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5 of 5 stars
Montgomery
25 Sep 2008 | Trip type: Family

I'm not sure why it only averages 3 stars, but Here's a 5 star story. My wife and I, along with our 3 year old daughter, enjoyed a 4 day stay in Gatlinburg. Unfortunately, 2 days into the trip my daughter picked up a stomach bug, and was very sick overnight. At one point during the early morning (approx. 2... more

Management response from
dduda, General Manager

Thank you so very much for your comments regarding our facility. We really apreciate the positive comments regarding your latest visit to our area. We will pass along your wonderful experience to our employees as a job well done. And, thanks again, for allowing us to serve your lodging needs when away from home.

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3 of 5 stars
memphis
18 Sep 2008 | Trip type: Family

Our room was not ready upon arrival as promised. The receptionist was very friendly though. Although the next morning we went downstairs to breakfast and had misplaced one of the breakfast tickets (which is dumb idea anyways...w/ kids its nearly impossible to keep up w/ a small slip of paper!) and she informed us that we just couldnt eat breakfast... more

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2 of 5 stars
Alabama
5 Sep 2008 | Trip type: Couples

When we arrived and checked in our room it was disappointing. There was water damage or a leak in the bathroom. There was red looking rust or something all over the wall and sink area in the bathroom. It looked disgusting. I went to get a new room and was told there weren't anymore and they would send somebody up... more

Management response from
dduda, General Manager

Our staff wanted to take this opportunity to write and apologize for not meeting your, and our, expectations during your visit to Gatlinburg. We sincerely regret that your room was not ready for occupancy upon check in as it should have been. We will address your concerns with the desk and housekeeping employees to ensure a similar situation will not...

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3 of 5 stars
Murfreesboro, TN
1 Sep 2008 | Trip type: Family

My trip was already booked when I read the reviews of the Garden Plaza. Needless to stay, I was very apprehensive. Many of the reviews made it sound like I was going to a filthy dump. I was pleasantly surprised. Right from the start, the staff was pleasant and helpful. Yes, the place was old, but it was clean. I... more

Management response from
dduda, General Manager

Thank you for taking the time out of your busy schedule to write regarding your recent visit to our property. We really appreciate positive reinforcement regarding the services we provide on a daily basis. Your comments will be shared with our staff and we'll look forward to your next visit to the Great Smoky Mountain area.

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Garden Plaza Hotel Gatlinburg Also Known As

  • Garden Plaza Resort Gatlinburg
  • Garden Plaza Gatlinburg
  • Garden Plaza Hotel Gatlinburg Tn
Address: 520 Historic Nature Trail, (formerly Holiday Inn SunSpree Resort), Gatlinburg, TN 37738
Hotels in Gatlinburg Garden Plaza Hotel Gatlinburg
3.0/5.0
167