I read many of the reviews before I went on my trip so to say the least I was very nervous. I had bought a Groupon for the hotel not knowing anything about it. The staff was very friendly to us from the main desk to the breakfast ladies. Yes, the hotel is outdated but our room was nice. We... More

My boyfriend & I stayed here for 2 nites ...... thoroughly enjoyed our stay and couldn't have asked for better service. They really went above & beyond to make sure our stay was enjoyable.... got free firewood for the fireplace. Room was clean and more spacious than I was expecting. Nice balcony over looking the river. Liked the "cabin" quality... More

The rooms at the back of the hotel overlooking the stream and on the top floor are very quiet and peaceful. It was a roaring stream when I stayed there mid-April, but I loved sitting on the deck enjoying the dogwoods that were blooming. The hotel IS under renovation and the rooms on the upper floor are "dated," but very... More

This place was great for us. We had a fireplace in the room and a balcony that faced a stream in the rear of the resort. The room was out dated but clean with a Jacuzzi bathtub and a small fridge. We mainly wanted a cheap place to stay while taking advantage of all Gatlinburg had to offer. They offer... More

We booked this property through a travel agency. They should be ashamed to book any clients here. This would be a place I would only stay if I was driving and couldn't find any other rooms. The staff was nice enough, but only one maintance person did what they said. All others said they would take care of it and... More

When we arrived for our mini-vacation at Brookside, we were told that our reservation couldn't be found. We had our confirmation to validate the dates of our stay, thank goodness. When we walked into the room we were shocked. The pictures online did not portray their property accurately. The shower was moldy, the floors were badly stained, the outside balcony... More

This was a terrible place to stay. The renovations were no where to be seen. Should have known better when we had to pay up front and the money was non-refundable. Bathroom had cracks in the ceiling - cobwebs on light fixtures, wifi did not work, air dryer did not work-- I could go on and on. We called for... More

The room had a fireplace, but even with the fireplace doors closed, there was a smoky smell all the time since it had never really been cleaned out from the previous time someone had used it. The place was being renovated, but none of the rooms available had been renovated yet. I think they were working on the conference center... More

Brookside is an older typical Gatlinburg hotel. About a block off the strip, easy walk. Our room overlooked the Pigeon River. Beautiful sight. Desk staff very helpful. We didn't eat the complimentary breakfast because too crowed.