Booked room with fireplace & jacuzzi for anniversary:fireplace turned off until winter(not told in advance) and jacuzzi jets didn't come on. Was previous smoking room and carpet hadn't been changed after it no longer was:still smelled of smoke. Huge cobwebs hanging from ceiling. Motel did have a good location.1st nite of 3 in different Best Westerns and this was the... more

Our first night in Gatlinburg we stayed at the Royal Townhouse. What a dump! The next night we stayed at the Best Western Crossroads. We used a travelcoupon for $55. We loved our room. Very large room, clean, nicely updated. Refrig., clean, no odors, microwave. No bugs, good lighting, nice pool, easy walk to strip. Limited view of mountains, but... more

We decided at the last minute for an over night stay in Gatlinburg. We had a hard time finding a room because of it being a Holiday. When we checked in and went to our room/suite it was pleasantly suprising. It had the biggest jacuzzi tub I have ever seen, a wonderfully comfortable king size bed. It was very comfortable... more

it was clean, close enough to walk to town, but didn't get any night noise. the sheets were scratchy, if this matters to you. & and yes, it could be updated, but i don't stay for the decor. the staff was very nice! more

I am a Best Western Gold Club member and this was the worst Best Western of all my stays. The room was ok, the kin bed way too soft, pillows were ok. My biggest gripe was the bathroom. I was amazed. The toilet was in the tinest cubbyhole in between a wall and the sink. You literally have to "back... more

We were already in Gatlinburg was when we decided to stay for the night. This was the second hotel we tried for reasonable prices that was actually on the "strip." We were please with the price, the office staff and the amenities. If we had to nit-pick, the coffee pot was nasty, but there were plenty of pancake houses around... more

we paid $57 per night stayed four nights room was clean and spacious with a King bed which was very comfortable. A very easy 5 min walk into Gatlinburg.The pool was a good size and well maintained.Staff very friendly and helpful .I diffentiatly would stay again. more

Very tatty hotel - needs a facelift. Handily located on the edge of town (you'd do better to get into town), everything in the room was decrepit - the carpet was worn, the lampshades had scorch marks (goodness knows how - the lamps had the dimmest light bulbs I have ever seen), the "heated pool" was empty. The restaurant next... more

I read the reviews of this hotel on hotels.com. They rated the "heated Olympic sized pool" as the cleanest in Gatlinburg! However we stayed there with our kids on our way north over Memorial day weekend, actually Monday night. THE POOL WAS EMPTY!! No where was it described as SEASONAL and EVERY OTHER POOL WAS OPEN! In fact we drove... more