We stayed at the hotel much to our dismay... When we arrived we asked to upgrade and was told that we could not ...Don't know why either. Pool was disgusting, room didn't even have a clock radio and our "overlook" off the balcony was terrible...trash all around. Needless to say we won't go back there again. More

I've stayed at the Bon Air since the early 1980s and returned last summer for a few nights. It is sad to see a favorite decline so. Twice, the room was not cleaned. When I asked about it, I was told "too bad, housekeeping is gone for the day." The ice machine (new building) overheated and smelled like it was... More

We stayed at this dump for a Memorial Day, 2004 trip. This is the WORST place I have EVER stayed! Like many other reviewers on here, we stayed here, sight unseen except for the brochure and pics online, because they accept pets and we knew they were located in the area of Gatlinburg we wanted to pretty much frequent while... More

I made reservations at Bon Air for our vacation a little early. That was prior to reading the reviews. I was a little apprehensive until our arrival. Every one I spoke with over the phone and in person was kind. We were booked into the newer section. We were pleasantly suprised considering the reviews I had read. I never saw... More

When making my inquiries via telephone, the attendant was so pleasant and helpful that I booked for 3 nights, site unseen. We wanted a central location that accepted pets. The new section of the hotel is very nice and clean with large rooms which is featured in their brochure that was mailed to my home after making the reservation. Unfortunately,... More

We were in the new part of the hotel, and it was fine. Nothing fancy, but the location was good, and it had everything one needed. The shower was excellent, and the mattresses were comfortable, and so were the pillows. The rooms were spacious, and the mini refrigerator was nice. The tile in the bathroom was older, and had some... More

The carpet is filthy, the bathroom drain does not work, floor is mildewed, sink was NASTY, door was NASTY, pool was disgusting, the hotel allowed pets but wherever you went they could not be left in the room alone..WHAT IS THE POINT IN ALLOWING DOGS IF THEY HAVE TO GO WITH YOU???? You have to pay $10.00 to use the... More

We have been staying at the Bon Air since 1997. We would not stay anywhere else in Gatlinburg. They are nice people and if we have any complaints they take care of them promptly. It definitely is our home away from home. More

I booked a room for New Years, was mailed a brochere of a beautiful hotel-lodge. Upon arriveing, I found that they had an old part and a new part. Guess where my room was, yes in the old part, not the picture part. The room smelled terrible, was dirty, the sink was rusted, the doors did not want to open.... More