Stayed at this location several times and will continue to come back. The front desk clerk is amazing; very kind & accomidating. The rooms could use a little updating, but have always been clean and everything works properly. Bathrooms have nice shower heads & all the hot water you can run. (after a recent stay at another location in Gatlinburg,... More

My husband and I recently stayed 3 nights here for our Anniversary. We arrived almost an hour early for check-in and were told our room was ready and we could go ahead and check-in. The front desk cleark was very nice and helpful, he told us that we could stay an extra hour after check-out time and if we wanted... More

Made spur-of-the-moment reservations at this location so that we could be located in the end of the parkway closest to the national park entrance. We arrive two hours early of the 3:00 PM check-in but our room was ready. We were greeted by the general manager and quickly given our keys/cards. When I experienced failure trying to connect to the... More

There's nothing like arriving at a hotel, after hours of driving, To be greeted by a smiling face and a welcome greeting. Thank you Vincent! The hotel was nice, only 100' from the parkway, so you have the convenience of being close without the noise. Room was clean, had two sinks, which was nice, and a private balcony over the... More

Overpriced at in season rates - basically clean, but in need of renovation. For the price charged, I would expect not to have a splintered moulding around the door, for example, or worn out carpeting. Shabby rooms, sub-par breakfast, squeaky beds. But, great location right of the Main Street and close to the national park.

This hotel was very good for the price. The location in regards to the downtown Gatlinburg scene was amazing. The room was clean yet old. Definitely not five stars but that's not what they're advertising. The balcony was nice - we didn't spend any time on it as the chairs were very dirty. Bathroom was clean and well-stocked, which is... More

Older hotel. Room was clean with fireplace, jacuzzi tub, balcony overlooking stream and several other amenities. Located in downtown Gatlinburg within walking distance of shops and restaurants. Great room for the money

My wife and I stayed here for 4 nights and were very happy with our experience. The room was very spacious and had a nice fireplace next to the creek. It's a great location right on the strip and in walking distance of everything! Room was clean and always had plenty of clean towels. Ice machines worked great. Our room... More

The hotel is clearly an older property, but the rooms were nicer than I expected. Breakfast was OK, I was thrilled with the view and location of our room and the hotel, thought the outdoor elevator was great. :) I will definitely be staying there again. Vince and Van were very nice!