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Westgate Smoky Mountain Resort

3.5 of 5
915 Westgate Resort Rd., Gatlinburg, TN 37738
Hotel amenities
Westgate Smoky Mountain Resort
Professional photos 
177 traveller photos
Ranked #32 of 91 hotels in Gatlinburg
3.5 of 5 stars 553 Reviews
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553 reviews from our community

What travellers say about this hotel
  • “Water park” (33)
  • “Very nice” (19)
  • “Pigeon Forge” (19)
  • “Time share” (18)
  • “Sales pitch” (15)
  • “Full kitchen” (11)
  • “Golf cart” (9)
  • “CUSTOMER SERVICE” (8)
  • “Rooms are clean” (6)
  • “First nights” (6)
Traveller rating
    165
    115
    59
    59
    155
Only show reviews for Family (272) | Couples (132) | Business (10)
Date Rating
Jackson R
Chatsworth, Georgia
Senior Reviewer
9 reviews
1 helpful vote
“Wow!”
5 of 5 stars Reviewed 1 February 2012
1
person found this review helpful

THis place was really amazing. Not only were the facilities incredible (rustic, massive grounds & an indoor water park), but they were all extremely clean and well-maintained as well! :) I spent two days in one of the large, multi-room group "cabins" on the very top of the mountain and was ceaselessly impressed with how well everything was kept. Definitely... More

Was this review helpful? Yes
David Fishlock, General Manager at Westgate Smoky Mountain Resort, responded to this review
6 February 2012

Thank you for taking the time to give us your feedback. Thank you also for letting us know that you thought the property was amazing, extremely clean, and well maintained. We appreciate the positive recommendation. We thank you for your business and hope that you stay with again the next time you come to the area. Best Regards, David Fishlock... More

David B
Kernersville, North Carolina
Senior Reviewer
6 reviews
“Had a wonderful 50th birthday for my wife”
5 of 5 stars Reviewed 31 January 2012

Everyone at the resort was very friendly. Accomodations were better than expected. More

Was this review helpful? Yes
David Fishlock, General Manager at Westgate Smoky Mountain Resort, responded to this review
1 February 2012

Thank you for taking the time to tell us that you and your wife had a great stay with us. We appreciate your business and look forward to having you stay with us the next time you are visiting the area. Best Regards, David Fishlock Resort General Manager More

Cindy G
Hurlock, Maryland
1 review
“Wonderful getaway”
5 of 5 stars Reviewed 30 January 2012

This is our second stay at Westgate Smoky Mountain Resort. I don't want to leave when I come here. The rooms are great as well as the staff. Everyone is helpful and friendly. I would recommend this to anyone who wants a relaxing weekend in the mountains. You can park your car and ride the shuttles cheaper than you can... More

Was this review helpful? Yes
David Fishlock, General Manager at Westgate Smoky Mountain Resort, responded to this review
1 February 2012

Thank you for taking the time to give us your feedback. It is very nice to hear that you felt the rooms and the staff were great, that everyone was helpful and friendly, and that you would stay with us the next time you are in the area. Thank you for your business and for the positive recommendation. We appreciate... More

FlanneryWayne
Jeffersonville, Indiana
Reviewer
4 reviews
7 helpful votes
“Another FANTASTIC Visit!”
5 of 5 stars Reviewed 26 January 2012

Thank you Westgate Pigeon Forge for another wonderful weekend!! My family and I have truly become spoiled by this resort. It has become very difficult for us to stay anywhere else in Pigeon Forge (or anywhere for that matter) when you know what type of service you could have if you stayed at this Westgate. We enjoyed the indoor pools,... More

Was this review helpful? Yes
David Fishlock, General Manager at Westgate Smoky Mountain Resort, responded to this review
1 February 2012

Thank you for taking the time to give us your feedback. It’s great to hear that you have stayed with us in the past and that your most recent stay with us was a “wonderful weekend.” I am very happy to hear that we spoiled you while you were here and that the service was great, the food was good... More

Easyfood
Senior Reviewer
7 reviews
4 helpful votes
“A great stay”
4 of 5 stars Reviewed 24 January 2012

I would go back there in a heart beat! The people there were great. The room was very clean back porch with a stream was very soothing,it was great to relax. More

Was this review helpful? Yes
David Fishlock, General Manager at Westgate Smoky Mountain Resort, responded to this review
1 February 2012

Thank you for taking the time to tell us about your stay with us. I’m very happy to hear that you think the people here at the resort were great. I also think they are great. It was indeed wonderful to hear that your room was clean and that you had a relaxing time while you were here. We thank... More

Wesley P
Huntsville, Alabama
1 review
1 helpful vote
“Great place!”
5 of 5 stars Reviewed 19 January 2012
1
person found this review helpful

This is a great place between Gatlinburg and Sevierville. Convenient to both, yet nestled in the woods out of the main traffic. Accomodations were great, staff was friendly, and fitness center was better than expected. More

Was this review helpful? Yes
David Fishlock, General Manager at Westgate Smoky Mountain Resort, responded to this review
23 January 2012

Thank you for taking the time to tell us about your most recent stay with us. I’m very happy to hear that you thought our property has a convenient location, great accommodations, and that the staff was friendly. We hope to see you the next time you are in the area. Thank you for your business. Best Regards David Fishlock... More

Legs2938
Louisiana
Contributor
12 reviews
2 helpful votes
“Peacefull, Relaxing Vacation”
5 of 5 stars Reviewed 19 January 2012

I have been an owner at Gatlinburg for 3 years now. Its the only Westgate I have used because I love it there so much. I see bad reviews listed but I can tell you, it's the only place I want to stay! Everyone has been so friendly. My concierge person was fantastic, very helpful, friendly, full of information, and... More

5 Photos
Was this review helpful? Yes
Familytravelfive
1 review
“Great experience studio room very small.”
4 of 5 stars Reviewed 18 January 2012

Excellent location, security, customer service and clean. Do not try to save money like we tried to do by going with the studio unless you are just two people. Room was too small to open pull out bed and have someone sleep on the pull out couch. The person on bed would've been trapped. Thought of putting cocktail table in... More

Was this review helpful? Yes
David Fishlock, General Manager at Westgate Smoky Mountain Resort, responded to this review
23 January 2012

Thank you for taking the time to give us your feedback. Thank you also for the positive recommendation. I’m delighted to hear that you thought we had an excellent location, excellent customer service, and clean accommodations. My apologies for the size of the Studio unit. We do have a variety of different Studio size units. I wished I could have... More

GrammyAnny
Dayton, OH
Reviewer
4 reviews
“Wonderful place to be to explore the Smoky Mts.”
4 of 5 stars Reviewed 17 January 2012

This past weekend, we met our daughter, son-in-law, and granddaughters (ages 5 and 3) here and it was great to be floating in the lazy river, or sitting in the hot tub and having a very nice visit with the kids. Meanwhile outdoors, it was icy cold. We spent one night in a very nicely furnished 2 bedroom apartment, and... More

Was this review helpful? Yes
David Fishlock, General Manager at Westgate Smoky Mountain Resort, responded to this review
23 January 2012

Thank you for taking the time to give us your feedback. I’m very happy to hear that you stayed in a nicely furnished two bedroom unit, had a great time in the Water Park, and that you seemed to enjoy the value we provide with our on-site restaurant. My apologies for the confusion regarding our 10:00 A.M. checkout time. Even... More

Jackie0778
Middleton, Tennessee
1 review
3 helpful votes
“Read the fine print, NO FREE WIFI, NO HOT WATER!”
2 of 5 stars Reviewed 17 January 2012
3
people found this review helpful

I have stayed in Gatlinburg many times and this experience was by far the worst stay I have ever experienced. We checked in at 4:00 however our room wasn't ready, at 5 we went to the front desk and started asking why other people were going to their rooms that came in after us. They just said, oh yeah, we... More

Was this review helpful? Yes
David Fishlock, General Manager at Westgate Smoky Mountain Resort, responded to this review
23 January 2012

Thank you for taking the time to tell us about the difficulties you had with your stay with us. I apologize for the lengthy time it took for you to get into your room and the fact that you had no hot water when you tried to use the jetted tub. I feel badly that you were disappointed with our... More

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Westgate Smoky Mountain Resort Also Known As

  • Westgate Smoky Mountain Hotel
  • Westgate Smoky Mountain Gatlinburg
  • Westgate Resort Gatlinburg
  • Westgate Resort Tennessee
  • Westgate Tennessee
  • Westgate Smokey Mountain Resort
  • Gatlinburg Westgate
Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738

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Westgate Smoky Mountain Resort
915 Westgate Resort Rd.
Gatlinburg, TN 37738
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