Just got back from a weeks long stay at this hotel. I thought it was GREAT. The rooms were clean, staff was great always helpful. This motel isn"t new..... it is is well worth the price......just call hotel before you book....found out the hard way that that is sometimes cheaper......but i would stay here again..... me and my family love... more

The pictures of the hotel were much nicer than the hotel was. The only thing good about the whole room was that the bed was comfortable. The bathroom had rust y metal coming down from the ceiling. There was a yellow water stain near the floor next to the bathroom door. Caulk around tub was nasty. Door to the outside... more

A horrible hotel. We knew something was up when we couldn't decide if the smell in the stairwell was from urine or vomit. The room itself was truly ugly, smelly, and dirty. The toilet was not bolted down to the floor, and the water dripped from upstairs through the bathroom ceiling. If you sat on the toilet, water dripped on... more

This is a destination we travel to quite often. The hotel we normally stay at was booked so after looking at choices online and calling this property I decided to book a room there. The gentleman that I spoke with on the phone at the property advised me I should make my reservation directly with him because if I book... more

We Love this place . we have stayed 5 years in a row they just keep improving!I We wont stay any where else Location location location ! It's perfect .We dont have to fight traffic to the park an we can walk down town! The jacuzzie is amazing 24 hour acess and it'll bubble you away!!!We were able to bring... more

My son and I stayed in the Family Inns by the river 5 nights, during a stay in Gatlinburg. The front desk was very nice. When I explained that I wanted to see the room before I got it , they were very nice, and let me do so. The doors are on the outside and our room was on... more

It was awfull, i will never stay at that place again. We stayed in room 117 and we got bit and eat up by bed bugs, we had blood on our legs and arms were we got bit. That place needs to be shut down, or cleaned very good. The floor was very nasty, and looked like it has not... more

I was very pleased with the hotel and the staff - we have a small poodle that we enjoy taking on trips with us and this is our second stay at this hotel because they welcome pets - on this visit we had 2 of ours sons (13 and 21) and my sons girlfriend (21) - when we arrived the... more

This was the nastiest hotel I have ever stayed in. We take about 4 vacations per year and have been doing so for the past 35 years. The kitchenette was dirty dirty dirty and no utensils provided. The tub was sticky. the door to the balcony looked as if it had been broken into several times. The on/off switches to... more