The hotel is Four Seasons formerly the Ramada. My family and I have been spending Labor Day weekend in Gatlinburg for many years. This was absolutely the worst hotel experience we have ever had. We choice this hotel because of the convenience to the main street but we were given a room in the back unit that was a block... more

When I walked in my room, I almost cried. It smelled so musty, and the ceiling in the bathroom was peeling paint, I didn't even want to walk on the carpets. It seems as if the cleaning staff did the best job they could, but you can only make a dump look so good. I do have to say, the... more

This was my 2nd time staying there, although they do provide you with speedy service when you need something, and the rooms are somewhat clean, not a 5 star at no means, they do try to take care of you, BUT I was told one price by the clerk, and she even wrote it down for me, but when my... more

Spend the extra money and stay in the Private upper over looking the strip thre room suite, two seperate bedrooms and extra large living quarters with fireplace and private balcony. Very nice Room's at a great price. more

This is the second stay for me here. In general it is a nice enough place. The building and room furnature is a little dated but not issues with being clean. The location is great and the staff is pretty nice. One of the FEW pet freindly facilties in Gatlinburg. Location is great, right in the middle of the strip... more

My husband and I are extensive travelers; this has to be the most filthy hotel we have ever stayed at. We actually had dozens of live crickets in our room; my husband was picking them out and throwing them out the door (2nd floor!). The staff was very unfriendly and unaccomodating. We moved into other rooms the first night but... more

I smoke and we stayed in the smoking section of this motel, which is located outback near the pool. When we got there it looked really nice and we were excited, because you can't beat the location. Well looks were very deceiving we about died when we got to our room. Eveything was out dated and needs updating. I wanted... more

We were reluctant to stay here based on the reviews but decided to try it anyway. We were glad we did! Our room was in the newer part at the end of the fourth floor. It was very roomy and had a balcony. Our room was very clean when we checked in and was cleaned daily. We'd leave to go... more

My family went to Gatlinburg for my nephew's wedding and I had to bring my dog so we chose the Ramada since it was pet friendly, located downtown, and had an indoor heated pool. Our rooms were in the 4 story building in the very back and even though the rooms were just ok, the rest was awful. The elevator... more