Needed a last minute room for new year's eve w/ a good location & that's exactly what we got. Right in the middle of town. Stayed in room 236 which was 2nd floor of last 2 story bldg in back. Hotel is pet & smoker friendly but we asked for a non-smoke/non-pet & were given such. Room was very clean... More

i dont understand the negative reviews, maybe they are trying to improve. They certainly have in our opinion. One of the few pet friendly accomodations in Gatlinburg and on the "strip". We stayed from Christmas day for five nights in room 135. Front office staff could not have been more accomodating, friendly and professional. Room was extremely clean. Beds were... More

We travel in a LARGE group from different locations across the US to meet in Gatlinburg and ride our motorcycles on all of the fantastic roads in the area. Its important for us to stay in a place that can accomodate the size of our group as well as be tollerant our jubulent reunion. This means we laugh a little... More

The staff was not friendly AT ALL. It really left a bad taste in my mouth because I felt like I had done something wrong just by trying to check in. We had two room and the first was average. It was about what you'd expect for the age of the building and was mostly clean and airy. The second... More

Very outdated...wood paneling....dog hair in the bedding....stains on chairs....dog food left on carpet...musty smell......furniture in disrepair. Booked through expedia so I couldn't get a refund and still thought seriously about staying somewhere else. More

Rooms are clean and fair sized. Heated indoor poor is nice for more relaxed days. Best part hands down is it's located right in down town Gatlinburg. Anywhere you need to go in town you can walk. More

We stayed in Gatlinburg for one night and wanted to stay at a hotel on the main drag.The first problem started when we checked in. The online price was different then what the front office stated. We were exhausted and just wanted to get out of the car. Although the hotel was on the main drag our hotel room was... More

Booked online and when we arrived we were advised we booked the Penthouse Suite! We were given a key and instructions to get to the room in the 4 story adjacent building. First problem was that the instructions were to go to the 3rd floor and look for a door in the stair hallway and of course it wasnt there... More

Would not even consider returning after mutiple emails, and phone calls, attempting to resolve my management concerns, and even trying to contact the CEO of this facility, and its almost a year past, yet nothing no response... Really This is not proffessional guest response...... More