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All 49 Brooklyn hotels »

Sheraton Brooklyn New York Hotel

4.0 of 5
228 Duffield Street, Brooklyn, NY 11201
Hotel amenities
Sheraton Brooklyn New York Hotel
Ranked #15 of 49 hotels in Brooklyn
4.0 of 5 stars 343 Reviews
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343 reviews from our community

What travellers say about this hotel
  • Very nice(10)
  • Friendly and helpful(7)
  • CAB driver(7)
  • Fulton Mall(5)
  • Good restaurant(5)
  • Next morning(5)
  • Front desk staff(5)
  • Several subway lines(4)
  • Few blocks(4)
  • Car service(4)
Traveller rating
    99
    157
    60
    11
    16
Only show reviews for Family (75) | Couples (89) | Business (54)
Date Rating
Phoenix, Arizona
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed 29 May 2012 NEW

Overall, this is a great hotel. My room was clean and well decorated. Upon arrival, I was greeted by Matt at the front desk. He proved to be the friendliest of the desk staffers. The lobby is modern and has wifi along with a couple desktop computers for guest use.There is a common area with big windows onto the street.... More

Was this review helpful? Yes
marie kupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review
2 June 2012

We also like to think the Sheraton is a great choice in Brooklyn. Thanks for recognizing Matt as one of our Superstars. I will be certain to pass along your comments to our Food and Beverage Director regarding the service. I find this surprising as we often get rave reviews about the service and food quality. Thank you for your... More

Brooklyn, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 28 May 2012
1
person found this review helpful

I stayed last night and it was one of the worst hotel experiences of my life. The hotel nickles and dimes you (despite the reservation coming with "free internet", only the internet in the lobby is free. Wi Fi in the rooms costs extra. Room service was poor and the service was slow. However, the worst part is that I... More

Was this review helpful? Yes
marie kupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review
1 June 2012

As you can imagine, an organization of our size conducts extensive training and has preventative measures in place in this regard. The room was checked within hours of your claim by our staff as well as an outside company and came up with negative results. Please feel free to contact the hotel directly so i may personally answer any additional... More

Boston
Top Contributor
136 reviews 136 reviews
Reviews in 78 cities Reviews in 78 cities
292 helpful votes 292 helpful votes
3 of 5 stars Reviewed 21 May 2012
1
person found this review helpful

I stayed at the Brooklyn Sheraton for one night for a wedding in the area, and found the property simply underwhelming. Lots of little things added up to big disappointment. Check-in was chaotic. The desk was swarming with people when I arrived and it was not clear who was serving whom. The clerk who checked me in was efficient once... More

Was this review helpful? Yes
marie kupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review
1 June 2012

Thank you for such a detailed review of your visit to the Sheraton Brooklyn and for recognizing all the great attributes of the property. I'll take a closer look at the arrival experience as we would like to extend a warm welcome to all guests. We are fortunate to have become a very popular hotel in the past two years... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 20 May 2012 via mobile

I stayed there for 1 night and the experience was very good. Beds were excellent and with enough pillows :)

Was this review helpful? Yes
marie kupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review
22 May 2012

Without a doubt our suite sleeper mattress and bedding package has been acclaimed worldwide. Thank you for dropping us a note and for being Starwood loyal. Safe travels and be certain to come back and visit soon. Marie Kupfer General Manager More

Long Island, NY
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 19 May 2012
1
person found this review helpful

Attended the wedding of the son of friends and his beautiful bride, that was at the Brooklyn Botanical Gardens (incredible!). Block of rooms reserved for wedding guests here at Sheraton and the Aloft, right next door to the Sheraton. Am very happy we went with Sheraton! Lobby is busy, but check in and out was incredibly fast. While waiting three... More

Was this review helpful? Yes
marie kupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review
22 May 2012

What a wonderful review on our Sheraton Brooklyn. This reads like a paid advertisement for our property. There is no greater compliment paid to a General Manager when someone enjoys their stay as much as you did. You become a sales person for us. Thank you so very much You will be happy to know we are looking at higher... More

New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 19 May 2012

Stayed at this property with my wife and two teenage kids on Mother's Day weekend. The Sweet Sleeper beds are awesome. The staff was very helpful. The accommodations are very comfortable and does not have that rushed atmosphere you see in city hotels. There is adequate parking. Amenities are very modern, with 42" flat screen TVs in the rooms that... More

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marie kupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review
22 May 2012

So glad to hear you enjoyed your time at the Sheraton Brooklyn. I hope the next time you are in Brooklyn you'll have time to enjoy our Grubstake Restaurant and rooftop lounge, The Brooklyn Terrace Safe travels and thank you for for being Starwood loyal Regards Marie Kupfer General Manager More

Boston, MA
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 11 May 2012

I just returned home from a week long business trip and stayed at the Sheraton Brooklyn. The front desk staff was great, very friendly and checked me in very quickly. The rooms are very clean and bigger than the standard NYC hotel room. The beds are extremely comfortable. Even though there were always so many people around, I never heard... More

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marie kupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review
13 May 2012

What a wonderful review to wake up to on a Monday morning. Thank you for recognizing the Sheraton as a great business hotel. I'm glad to hear you so enjoyed the staff and various attributes of the hotel and do hope you had time to enjoy our restaurant , Grubstake and the rooftop lounge, the Brooklyn Terrace. Please be certain... More

Boston, Massachusetts
Contributor
18 reviews 18 reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 11 May 2012

This hotel was listed as 4 stars on Priceline. It reality it is a solid 3. The area it is in is kind of run down and the hotel lobby feels a lot like a bus station. The hallways looked worn. They charge a lot for Internet access which in my book disqualifies it as a hotel for the business... More

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Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 May 2012

My first stay at the Brooklyn Sheraton, normally I do not stay at the chain because of mediocre experiences in the past. Have to say that this is a good one--with EXCEPTIONAL staff. Everyone from housekeeping to front desk to the GM, was super friendly, helpful, and nice. Great beds, nice linen. There were few things that were kinda worn... More

Was this review helpful? Yes
marie kupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review
8 May 2012

Thank you so much for recognizing the great service you received at the Sheraton Brooklyn. We work very hard at engaging every guest to insure you have an amazing experience at our property. We look forward to being your host in the near future. Regards Marie Kupfer General Manager More

Singapore, Singapore
Contributor
16 reviews 16 reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 6 May 2012

Accompanied my husband on a work trip and stayed here for our first 4 nights in New York. Check-in and check-out was a breeze but the service is nothing to shout about. Have listed a couple of things that I like about the hotel below: 1. We got a room on the 18th floor which had a view of the... More

Was this review helpful? Yes
See 3 more reviews by Nuraisha for Brooklyn
marie kupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review
8 May 2012

Thank you so much for recognizing our GREEN efforts. Our Starwood family understands we have a huge social responsibility along with consistently exceeding guest expectations. Our CEO Fritz Von passchen has set some very lofty conservation goals for us to attain by 2020 as a Starwood family My apologies your room was not cleaned by the time you returned to... More

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Additional Information about Sheraton Brooklyn New York Hotel

228 Duffield Street, Brooklyn, NY 11201
Price range (per night):* INR12,079 - 22,983

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