Filthy carpets in sleeping rooms and breakfast room need replacing. Plumbing needs maintenance and/or replacement. Both sinks in our two rooms backed up and drained very slowly. Front-desk excuse was "no maintenance staff on weekends" Problem reported Thursday evening! Poor breakfast quality similar to many low-end motels. Dry, rubbery eggs (no, you can't cook your own!). Meat choice limited to...
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Dear Valued Guest,
We take great pride in our hotel, and I personally apologize for your bad experience. Please understand that this is not the standard for our hotel. The front desk response your received was uncalled for, and I will deal with it personally. Worst case, I should have been called, then I would have come and personally taken...
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Well located just across the bridge from the Portland Airport, the Phoenix Inn offers large rooms, friendly service and a decent breakfast at a third the price of a Portland hotel.
The rooms are divided into an entry/closet/wash area, bed area & seating area. The WiFi works fine. Breakfast includes make your own egg sandwiches, fresh waffles & the regular....
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Dear Valued Guest,
Thank you so very much for your review of our hotel! I have shared your great comments with our staff, and we are glad that you had a great experience. Thank you for chosing our hotel, and we look forward to seeing you again during your next trip through Vancouver!
Sincerely,
Matt Smith,
General Manager
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We stayed here (two rooms, four adults) to get everyone together for a long holiday weekend. The hotel was very convenient to our kids' home in Vancouver and also to all kinds of shopping and dining. It was not the most updated or fanciest place we've ever stayed, but it certainly served our purpose. The staff was friendly, and they...
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Dear Valued Guest,
Thank you for taking the time to review our hotel on Tripadvisor! I appreciate your comments regarding the hotel, and am happy that you had a pleasant stay! Our ownership takes our hotel very seriously, and are currently working on a renovation plan. We are anticipating this starting at some point in 2012. Please keep us in...
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It's been years since I've stayed in a Phoenix Inn. We were visiting our kids in the Vancouver area, and so decided to give it a try. The staff was very friendly and the hotel was comfortable.
Several things struck us as "old-school". The shower had a soap and shampoo dispenser hanging on the wall. The more I have thought...
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Dear Valued Guest,
Thank you for your comments here on Tripadvisor! It sounds like overall you had a good stay, and we are happy to hear this. Our ownership is currently working on an update for our hotel, which should take place in 2012. Please keep us (and all Phoenix Inn's) in mind during your travels throughout the Northwest. Hopefully...
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Very old hotel, fairly maintained though. Room was spacious and generally clean, staff were friendly. Bed was way too soft for me.
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Dear Valued Guest,
Thank you for posting your thoughts on our hotel! Our management is seriously looking at a renovation coming in 2012. While I don't fully agree on a "70's" look, I do agree that we need a facelift. I am happy that the rest of our services were able to take care of you. Keep us in your...
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I am always able to get a room here when I call for reservations. The third floor is quiet which suites us, It is an easy access for all of the Vancouver area,
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Kathryn,
Thank you so very much for your patronage. We always appreciate our repeat guests, as well as the fact that you see value in our pricing. We appreciate your business very much, and look forward to seeing you again soon! The next time you come in, please let me know. I would love to offer you a complimentary upgrade...
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Spent 4 nights here over a long weekend while visiting my children in Vancouver. Booked my room as part of a Travelocity flight-hotel-rental car package, so the price was right. It's in an easy-to-find location just down the road about a mile from the I-205 corridor. Lots of places to eat and drink in the immediate vicinity. Outside of the...
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John,
It was a pleasure to speak with you the other day. We appreciate your feedback regarding our breakfast line! Also, as we discussed, our carpeting is being cleaned (and replaced as needed) throughout the next few months. My sincere apologies that your room hadn't been finished. I look forward to seeing you at the hotel again. Thank you!
Sincerely,...
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Stayed here for 4 nights in September of 2010. First night (around 5PM) we noticed someone in a wheelchair sitting directly across from our room on first floor - at the end of the hall. Person sat there til roughly 9-10 PM. After 3rd night I went to front desk to mention it was a bit uncomfortable having someone sitting...
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Dear Valued Guest,
Thank you for bringing this to our attention. While the guest in question has been a very regular guest, and is a wonderful person, I apologize for your concerns not seeming to be taken seriously. I want to make sure that you know our facility is very safe, and we / I take the safety of our...
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I wanted a hotel that was reasonable but decent on my last night before flying out of Portland airport. I was surprised at how nice this hotel was. Staff was friendly and helpful, room was large and nicely appointed--art work even in the bathroom!--with tasteful furnishings (leather couch, attractive desk lamps) and a very comfortable King-sized bed with extra pillows....
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Dear Valued Guest,
Thank you for your review of our hotel! I am pleased to see you had such a great experience at our hotel. Thank you for staying with us, and we look forward to seeing you again on your way back through Vancouver!
Sincerely,
Matt Smith, General Manager
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Positive Feedback - The pool was open 24 hours for adults, which we loved, there was a laundry room, the beds were comfortable and the room was pretty clean. The fitness room was small, but just right for my needs. The lady at the front counter was very friendly and helpful. Continental breakfast was provided in the morning. There was...
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Dear Valued Guest,
Thank you for your feedback of our hotel on TripAdvisor! I'm glad that you had a pleasant stay with us, and appreciate letting us know how we can improve. We are currently changing our a few rooms of carpet at a time. Please let me know the next time you come back, and I will personally inspect...
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221 Reviews
12 Reviews
