We needed to cancel on fairly short notice (less than 24 hours) and were unable to do so given the "24 hour policy." Despite the situation being explained to the person who answered the telephone nothing could be done. He was rude and patronizing. The need for a general policy is understandable, but in the interest of accommodating a customer...
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My room was really in need of repairs. Some of the lights didn't work, and the carpet was badly worn. The mattress had a bit of a sag & was not that comfortble at all. This place was clean & all that, but it needs re-furbishing badly. Iwas very reasonably priced, so you ar getting what you pay for.
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Dear Guest,
Thank you for choosing Quality Inn for your recent stay in our area.
Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following action was taken:
• Maintenance was informed of the non-working lights in the room assigned to you and instructed to see to their repair or replacement....
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Got in, and the check in was smooth (had a reservation). Felt like it was built as a southwest style (central courtyard with a pool). I stayed on the first floor, so I can't speak to other reviews about the stair quality. I also noted that others complained about having to have pets in a smoking room...well, pets are hard...
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Dear Guest,
Thank you for choosing Quality Inn for your recent stay in our area.
Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following action was taken:
• Maintenance was informed of the problem you experienced with the television in the room assigned to you and instructed to see that...
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Let me being with the positive: The manager (?) who checked us in was very friendly and courteous, even watched our bags for us while we carried others up.
The pool area was very nicely decorated with white fencing and flowers and shrubs, with comfortable lounge seats around it. Although I did not use the pool, it appeared clean.
Negatives:...
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Dear Guest,
Thank you for choosing Quality Inn for your recent stay in our area. It is our policy to put pets in smoking rooms, but I am so sorry that it made extra work and pain for you.
I am glad that you found our manager to be courteous and friendly. I would have expected exactly that from him,...
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We only stayed 1 night. The facilities are outdated and VERY dirty.
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Dear Guest,
Thank you for choosing Quality Inn for your recent stay in our area.
Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following action was taken:
• Housekeeping received additional training in the level of cleanliness required of them as our employees.
I hope that the next time you...
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Only average hotel in the area and I assumed it was of Quality Inn chain standards but it was old had a few strange odours and the washroom tub shower was old, had a calcium build up and rust all over the drain. The furnishings were newer and the bed and coverings were fine. Someone should teach the housekeeping staff...
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Dear Guest,
Thank you for choosing Quality Inn for your recent stay in our area.
Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following action was taken:
• Housekeeping received additional training in the level of cleanliness required of them as our employees. I also alluded to the issues you...
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love this charming hotel. always clean with luxurious bedding. pool may be small but pristine and love the floral arrangements tableside. Staff so friendly and warm. just a wonderful overall experience!
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We were on a 10 day motorcycle trip from Oklahoma to Canada. This meant we stayed in a different hotel nearly every day. We rode into Rome and this was the first and only hotel we saw. We trust the Quality Inn brand and decided to get a room for the night. The desk manager was quite polite and we...
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Dear Guest,
Thank you for choosing Quality Inn for your recent stay in our area. I am glad that your stay was a pleasant one.
Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:
• Management was informed of the nice things you said about them and...
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DO NOT STAY HERE. I paid for a room and didnt go in to even look at it, MISTAKE. Went to visit family and eat then returned to the room and it was filthy. Looked at bed discovered hair on the pillows, stains on the sheets. It was horrible. NASTY!!!
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Dear Guest,
Thank you for choosing Quality Inn for your recent stay in our area.
Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following action was taken:
• Housekeeping staff received additional training in the level of cleanliness required of them as our employees.
I hope that the next time...
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My husband and I booked the room online through choicehotels.com. I used to trust the Quality Inn name, but never again. The room was not spotless, but adequate for the price. We spent the evening at a local hotel and stayed out late and decided to sleep in the next morning. When the front desk called at 11am to see...
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Dear Guest,
Thank you for choosing Quality Inn for your recent stay in our area.
Thank you for giving us a review, it is greatly appreciated. Upon receipt of your review, the following actions were taken:
• Staff members and the manager received additional training in the courteous manner in which they are to treat our valued guests.
• The...
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37 Reviews
28 Reviews
77 Reviews
