There was notjing spectacilar about this hotel except the van driver. The only kne excited to work it seems. The front desk people were blase. Business center single computer was not working. Satellite was out two days. Hotel room was freezing cold although heat was turned to the max. Nothing is realy walking distance unless.you need a little exercise. Frustrating...
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Thank you for taking the time to review our hotel on TripAdvisor. Although I was happy to see your comments about the great service from our Van Driver and positive experience in the gym, I am disappointed to hear about the issues you encountered. I take these comments very seriously and follow up on any issues to correct the problem....
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We stayed here because of the convenience of being close to the convention center. We took our dog and my kids left her out by accident. The front desk receptionist remembered she was our dog and returned her. We were sooo Grateful. Can you imagine loosing our beloved dog?! This meant a lot to us. The rooms are in need...
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Thank you for taking to the time to write your review of the Holiday Inn City Center. We take all of our guest comments to heart and want to be able to give each and everyone the best experience.
Again , thank you for choosing the Holiday Inn.
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This is the first night of a four night stay. When you walk into the hotel, there is a horrible smell of nasty chlorine swimming pool that comes from an indoor fountain feature. My clothes will probably smell like that when I get home. Supposedly, there was a $8 million renovation. I have no idea where the money was spent,...
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Thank you for taking to the time to write your review of the Holiday Inn City Center. We take all of our guest comments to heart and want to be able to give each and everyone the best experience.
I do apologize for the issues you had with the air condition and the conditions of the room. The hotel is...
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I got this room on Priceline for 50 dollars. If I would have had to pay full price, my ratings would be much lower. The room was clean with the exception of the stained lamp shade and curtain. The staff was very friendly and helpful. One thing to keep in mind. It is an older building and you have no...
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Thank you for taking to the time to write your review of the Holiday Inn City Center. We take all of our guest comments to heart and want to be able to give each and everyone the best experience.
I do apologize for the issues you had with the air condition and the items with stains. I have addressed these...
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I had my wedding done at this place and let me tell you I was not a happy bride.... They have horrible staff and I would not recommend this place to anyone... if you decide to stay at this place mke sure you get everything done in writting or they will try to rip you off like they did us....I...
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Thank you for your review of the Holiday Inn City Center. My staff and I take all of the our guests reviews to heart. I do understand your furstration with your billing issues. I did work closely with or sales staff to help on this situation. Unfortunately, we were not able to credit you back for the guests that didn't...
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Stopped here on my way to the northern Ozarks.
For the price, it was nice simple and clean. Quiet too for a Friday night.
Good area, good restaurants across the street..
Free parking in the lot! Or across the street.
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Thank you for taking to the time to write your review of the Holiday Inn City Center. We take all of our guest comments to heart and want to be able to give each and everyone the best experience.
Again , thank you for choosing the Holiday Inn. We look forward to seeing you the next time your in Fort...
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We stayed October 15, 2011. Our room was not available at 4 pm. After a long wait we were upgraded. Nice room. On following Monday, my credit card was charged for $46. After call to Priceline, no resolve, several calls to hotel, no resolve. Hotel person finally told me to have our bank call them. I still have not been...
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First I would like to apologize for the billing issue. I have personally looked into this issue and have found the correction was made the same day and your Debit card was credited at that time.
Unfortunately when you use a debit card the cutomers bank can take 7 to 10 business days to process your credit back. We do...
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I recently stayed at the Holiday Inn in Ft. Smith AR. While there the TV constantly made a buzzing noise. While checking out my boyfriend and I asked to speak to a manager about this problem, but there was no manager at check-out time which seems a bit mismanaged. Instead the woman at the desk said had we called earlier...
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We appreciate our guests letting us know how their stay was while staying here at the Holiday Inn Ft. Smith City Center. We apologize for the quality of service you experienced at our front desk and restaurant. Unfortunately we had a pipe break in our Hot Tub and were in the process of getting it fixed. Our expectation here at...
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I visited Ft Smith on business in Sept. 2011. I had to book a hotel at the last minute and decided to use Priceline. I got this room for less than $50.00! Seemed to be an older property, but it was clean. The room was large and had a couch and coffee table area separated from the bed area by...
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I just wanted to thank you for taking the time to write your review on our hotel. We strive to give the best accomodations with a great value. We do know that you have alot of choices on where you would like to stay and appreciate you choosing the Holiday Inn Fort Smith.
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Have stayed there a few times in the past and found it to be excellent but it started at check in. The only clerk behind the desk was busy, that I understand but he could have at least said "I will be with you in a moment." He just walked away as I approached. The room was a good value...
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We appreciate our guests letting us know how their stay was while staying here at the Holiday Inn Ft. Smith City Center. We apologize for the quality of service you experienced at our front desk and with housekeeping. Our expectation here at the Holiday Inn Ft. Smith City Center, is to provide a high quality service and a great experience...
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