Thank you for sharing your wonderful experience at the Tremont Plaza Hotel with the world! As you pointed out, the difference here is our well-trained and gracious staff. While our spacious suites and amneities such as the Plaza Deli mentioned in your review certainly are impressive amenities, it is our high level of service and tremendous value that set the...

Thank you for sharing your great experience by way of posting your review! We are so proud of our staff, as well as our clean, spacious guest accommodations, the large array of dining choices we offer, and our breathtaking meeting venue. Because we are the tallest hotel in Baltimore, all of our rooms offer unique views of downtown Baltimore. And...

Thank you for the glowing review! We've received nothing but glowing comments about our incredible, brand-new Two Bedroom Suites. We really welcome the great comments about our staff as well! We strive to provide ongoing training to our staff, and we also treat the staff to fun activities and special events monthly to ensure that our staff remains happy and...

We're glad you enjoyed your stay! We recognize that while cleanliness and amenities such as our modern 24-hour Fitness Center with a pilates room are so important, what sets us apart is our level of service. In reading your review I sense that the friendly and welcoming atmosphere at the Front Desk, the outgoing staff at the Plaza Deli, and...

Thank you for taking the time and effort to review the Tremont Plaza! We appreciate the glowing review. While so many guests address the friendliness of our staff in their reviews, you took the process a step further by pointing out what a terrific value we offer to our guests. In addition to our large accommodations (the largest "standard" accommodations...

Thank you for reviewing the Tremont Plaza Hotel. I apologize for the poor service experience in our lobby both during check-in and checkout. We're discussing your review during an upcoming Front Office meeting, to help our Front Desk and Bellstaff recognize how important their interaction with our guests truly is in building a happy, loyal clientele. On a bright note,...

Thank you for taking the time to review the Tremont Plaza Hotel! We are excited about the return of our Friday night live jazz! We had temporarily suspended jazz through the summer months, as we were in the midst of extensively renovating our restaurant, Tug's Bar & Grill, which now features all-new decor and a new menu inspired by our...

On behalf of our entire staff, I apologize for the service issues described in your review. It sounds as if we set a poor tone from the beginning by performing poorly during check-in, both at the Front Door and at the Front Desk. The issues described in your room, as well as the Plaza Deli and Tug's Bar & Grill,...

I certainly apologize for the negative experience you've described in your review. Based on your comments, it sounds as if you did not take the time to address any issues with the hotel during your stay. We would have gladly done whatever possible to make things right, including applying extra attention to your suite or changing your room assignment. Regarding...