This hotel is very shabby. The carpeting in our room and in the hallways had lumps in it. Bathroom was very tiny. It was difficult to reach the handle to flush the toilet. Room was drafty. Housekeeping did not do a good job of vacuuming. Due to a large flea market, it was difficult to reach the elevators. The hotel... More

I chose this hotel with a lot of trepidation after reading the reviews but the athletes for the event I was attending were staying there and I wanted to believe that the reviews were wrong. The staff was wonderful. Santia at the front desk was the best. So friendly and welcoming. She remembered me the next day and helped me... More

Very nice room. Front desk very helpful. Lobby was grungy. Need key for lavatory on lobby level. Had to get staff to open it for me following check out and it was dirty. Bell man steered me toward unlicensed jitney when my super shuttle no showed even though there was a real taxi right there. I did not realize until... More

Looking for the silver lining on my extended stay was the staff. They were ALL friendly, helpful, and alway eager to assist. This is from the desk staff, bell staff to housekeeping. Britney was the best. Always had a smile, a big hello, and asked if you needed anything special in regards to your room. The desk staff were absolutly... More

My company selected this hotel and paid for a two-month stay for over 150 people to reside in the rooms, and also purchased numerous conference rooms for daily classes. Can you say $$$$$$? To begin - if I selected this hotel on my own, I would have abandoned my stinky room in the middle of the night. My pillows had... More

GIRL'S WEEEND!! We checked in the Friday before the big game (Ravens). We were denied an upgrade because, according to the man at the front desk "the hotel is booked solid and there aren't any available". Later, we asked about the continental breakfast on the club level and were told "it's closed because we aren't busy enough to have it... More

My husband and I stayed at this hotel on NYE while attending the Baltimore NYE Party Extravaganza. Our stay was ok, the room was clean and comfortable, although rather small. My only complaint would be the bathroom - 1 small sink and not 1 shelf to put your toiletries on. Other than that, nothing special. More

After trying to check in on New Year’s Eve, we realized I had accidently booked my hotel room at a pre-paid rate for the wrong night earlier in the month. The rate that I had booked under was a set rate and the room reservation could not be changed or refunded. The lady at the front desk, Diana Jackson, was... More

I stayed at the Sheraton City Baltimore for 2 months from mid October through Mid December 2011 for a long business trip. I would probably not return again mainly because I was shocked that they are not very environmentally conscious like many hotels now are. I would return if I was traveling with my pet because pets stay free! Lets... More