Very friendly staff. Wife walked into the room and saw rose petals on the floor leading to the king size bed and chocolate covered strawberries. Set the tone right off the bat. The Experience Specialist, Empress, was particularly helpful in recommending some good spots to visit that evening with my wife as well as allowing us to check out a... more

We arrived at 11:30am and were told that if we wanted to check in at that time we would have to pay $50 extra. We were told that checkin was at 4pm so we asked to have our luggage stowed and toured the city until we returned at 4:15. When we returned, we were told that only a room with... more

Pier 5 is my FAVORITE Hotel in Baltimore. The rooms, the views, the location and the most friendly , professional group of people you will encounter. The staff will ensure your stay is special. This is a first class establishment. more

Terrific location and hotel.I can't say enough about this hotel. The location can't be compared to anything else. Right on the waterfront and within walking distance to all that Baltimore has to offer. The kids loved it as did we. more

We really enjoyed our stay and the cleanliness of the hotel. The staff was wonderful and a special kudos to Jill Rudnicki as she was pleasant and polite from check-in to the happy hour that she hosted. more

Pier 5 is in a great location, and you can easily walk anywhere around Inner Harbor. We got a "parlor" room which was really two previous small rooms with a wall knocked out. The sitting area had two chairs, a small couch, desk, chair,fridge, and dresser with a nice flat screen TV. The balcony was very tiny with high brick... more

I found the staff friendly and personable. The hotel has a "Crabby Hour" hosted by a very polite and friendly hostess(unfortunately her name escapes me) where different crab concoctions are prepared for you to sample accompanied by microbrewery beer and regional wines. Accomodations outstanding and great food. This hotel is a jem tucked along the Inner Harbor. I enjoyed this... more

I want to tell everyone that this hotel was such a wonderful place to stay while having to go to Johns Hopkins. From the moment my family and I arrived we were treated with a friendly smile and provided immediate assistance for unloading our car. Katherine Hunt was prompt in returning my phone call to get our rooms situated for... more

Asst. Manager had a complimentary happy hour with local beers (delicious!), wine, and she made crab dip for everyone! Seriously. more