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Crowne Plaza Jacksonville Riverfront Hotel

3.5 of 5
1201 Riverplace Boulevard, Jacksonville, FL 32207
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Crowne Plaza Jacksonville Riverfront Hotel
Ranked #63 of 132 hotels in Jacksonville
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284 reviews from our community

Traveller rating
    99
    71
    63
    28
    23
See reviews for
Families
39
 
Couples
82
 
Solo
30
 
Business
89
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Oxford, United Kingdom
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 19 May 2013 NEW

We were only in the hotel overnight and made no use of the amenities or took the expensive breakfast. My abiding memory is of very noisy air conditioning which cut in and out all night. Could do better.

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Tallahassee, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 12 May 2013

This property was marketed as a 4.0 star on Hotwire.com and is even listed as a 3.5 star on this site. It should not receive anything above a 2.0. The only good things about this hotel are the location, free wifi and that it's connected to Ruth Chris. It's old, outdated and just down right grungy. The bed was straight... More

Was this review helpful? Yes 1
KerryBoat, Public Relations Manager at Crowne Plaza Jacksonville Riverfront Hotel, responded to this review
14 May 2013

We appreciate you staying with us and we appreciate the kind words regarding the location, free internet, and our onsite Ruth’s Chris Steak House. We strive to provide a clean, well maintained, safe hotel that is totally guest focused. Your stay doesn’t sound to have lived up to our standards and for that, I apologize. And while I feel our... More

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McDonough
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 12 May 2013

Attended a local conference. The location and view were great. Really enjoyed the breakfast buffet in the restaurant and drinks at the bar. The boardwalk behind the hotel follows the river behind the hotel and is great exercise as well as wonderful view of the city. Overall wonderful stay

Was this review helpful? Yes 1
KerryBoat, Public Relations Manager at Crowne Plaza Jacksonville Riverfront Hotel, responded to this review
14 May 2013

Thank you for staying with us while attending a conference at our hotel. We appreciate the kind words regarding our location, view, breakfast buffet, and beverages. We will celebrate your wonderful stay with our team! I hope we have the opportunity to host you again in the future. With hospitality, Kerry Boatwright kboatwright@cpjacksonville.com 904.398.8800 More

Cape Coral, Florida
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 9 May 2013

The room was very clean and had been recently remodeled. Although we enjoyed the coffee maker in the room, I was happy to get some Starbucks Coffee right in the Lobby. I will definitely be coming back here for my next visit in Jacksonville.

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See 2 more reviews by nikki k for Jacksonville
KerryBoat, Public Relations Manager at Crowne Plaza Jacksonville Riverfront Hotel, responded to this review
14 May 2013

Thank you for the kind words and feedback on your recent stay with us. We’re happy to hear you enjoyed the renovated room and onsite Starbucks Coffee Bar. Come see us again soon! With hospitality, Kerry Boatwright kboatwright@cpjacksonville.com 904.398.8800 More

Houston
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed 7 May 2013

I stayed here for business I had next door in the office building. It was very convenient. The people at the desk were very helpful. It was clean, and everything in the room worked well. It was kind of hard to get to, I accidentally drove past it and over the bridge on the first trip.

Was this review helpful? Yes
KerryBoat, Public Relations Manager at Crowne Plaza Jacksonville Riverfront Hotel, responded to this review
14 May 2013

Thank you for taking the time to share your experience with us and fellow travelers. We appreciate the kind words regarding the convenient location, helpful staff, and clean rooms. We hope to have the opportunity to host you again during your next visit business trip to Jacksonville. With hospitality, Kerry Boatwright kboatwright@cpjacksonville.com 904.398.8800 More

Orange Park
Top Contributor
161 reviews 161 reviews
24 hotel reviews
Reviews in 37 cities Reviews in 37 cities
251 helpful votes 251 helpful votes
3 of 5 stars Reviewed 7 May 2013

This hotel is located in a nice area just across the bridge from downtown Jacksonville and the Jacksonville Landing. Both can be reached easily by walking across the Main Street Bridge or by taking the water taxi that services the St Johns River. As mentioned in many reviews, the Crowne Plaza is an old hotel which while the rooms are... More

Was this review helpful? Yes 2
See 44 more reviews by RLWOrangePark for Jacksonville
KerryBoat, Public Relations Manager at Crowne Plaza Jacksonville Riverfront Hotel, responded to this review
14 May 2013

Thank you for your review. It’s great to read your comments on the nice area, location, and friendly service received. While we are an older hotel, we do strive to provide a clean, well-maintained property for our guests and in doing so, we are amidst a complete renovation to modernize our guest rooms. We appreciate your loyalty to our hotel... More

Kansas
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 7 May 2013

An absolute disaster as a 3+ star hotel. The toilet ran every 5 minutes. I called the Front Desk and they said "OK, we will do something about it". I guess I should have asked "when" will you do something to fix it as it was not fixed during my stay. The drain in the tub was broke and the... More

Was this review helpful? Yes
KerryBoat, Public Relations Manager at Crowne Plaza Jacksonville Riverfront Hotel, responded to this review
14 May 2013

Thank you for calling to our attention the issues you experienced in the bathroom of your guest room. Guest feedback is the only way we can ensure that we continually improve. I will certainly follow up with our maintenance team to ensure they corrected these items. If there is anything further we can do to enhance your experience for the... More

Atlanta
Contributor
16 reviews 16 reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 7 May 2013

The location is good and parking under the building for $10 is not bad. I stayed here for a work trip and received the per diem rate, so I never expect to get a priority room. The room was fine for the night, but I would not want to stay here for personal travel. The walls are very thin like... More

Was this review helpful? Yes
KerryBoat, Public Relations Manager at Crowne Plaza Jacksonville Riverfront Hotel, responded to this review
14 May 2013

Thank you for taking the time to share your feedback with us. I’m happy you enjoyed our location and found the parking a convenient option for you. Please know that we are currently doing an extensive guest room renovation that addresses the concerns you mentioned. You may not have noticed during your stay as we are taking a floor out... More

Tallahassee, Florida
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 May 2013

The Crowne Plaza was well worth the $89/night we paid. The room was clean and comfortable, especially the bed. The Wi Fi worked great and the staff was friendly. what more can you ask? Remember that, if you plan to be in downtown Jax a lot, you have to drive over the Main Street bridge which, on one occasion, had... More

Was this review helpful? Yes
KerryBoat, Public Relations Manager at Crowne Plaza Jacksonville Riverfront Hotel, responded to this review
14 May 2013

Thank you for sharing your experience with us. I’m happy you found the room clean and comfortable, wifi great, and staff friendly. Please know that the Acosta Bridge is a couple of blocks away – The Acosta is not a drawbridge like Main Street is, so that should clear up your travels during your next visit! Again, we appreciate you... More

Tampa, Florida, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 30 April 2013 via mobile

I had a wonderful experience at this Crowne Plaza yet again! i arrived at the hotel late Friday night (April 26th). Because my train was delayed for over two hours. The front desk agent was nice and checked me in quickly. During my entire stay, the house keeper on my floor (10th) was wonderful. I'm not the type of traveler... More

Was this review helpful? Yes 1
KerryBoat, Public Relations Manager at Crowne Plaza Jacksonville Riverfront Hotel, responded to this review
14 May 2013

Thank you so much for taking the time to share your glowing review of our hotel with fellow travelers. We’re happy you found the service a high mark during your stay. And of course, we will celebrate your feedback with David and Selencia! We appreciate your continued loyalty to our hotel and we absolutely look forward to hosting you again!... More

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Additional Information about Crowne Plaza Jacksonville Riverfront Hotel

Also Known As:
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
Address: 1201 Riverplace Boulevard, Jacksonville, FL 32207
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Onsen Hotels in Jacksonville
Price range (per night): INR5,498 - 8,442
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Crowne Plaza Jacksonville Riverfront is a downtown hotel where an exceptional locale blends with an array of amenities, personable service, and a better night's sleep. The hotel features all non-smoking guest rooms with walk-out balconies, stunning views, complimentary wireless internet, and TempurPedic Mattresses in king rooms. Amenities include two restaurants and bars including Ruth’s Chris Steak House. Additional dining options include a Starbucks and room service. The hotel also features a riverfront pool and 24-Hour, complimentary business and fitness centers. With the perfect combination of amenities and services, all you'll have to do is sit back, relax, and indulge. ... more   less 
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