This is a well looked after, clean and well run hotel. Room, beds, linens and towels were spotless. Towels were a good size and very white and fluffy. Breakfast room was clean, well organised with good choices included in the continental breakfast - and the coffee was great. The staff were welcoming and helpful and gave us loads of useful...
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5 stars is an awfull lot to give for a Best Western hotel stay in Florida, but is given here within the context of the cost and the service provided. We were a traveling athletic team and arrived early for our stay. The front desk switced rooms and made changes to accomadate us, something few hotels will do ...they also...
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Dear Coach A...
On behalf of our staff here, I want to say what a pleasure it was to have you and the team with us! Your Athlete's were great to host! They were respectful of everyone, polite and well-mannered! We appreciate having a team with us that conducts themselves in such a manner and it is certainly a testiment...
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We checked in last evening along with Shadow the kitty after checking to be sure there was not a bus load of kids staying at the hotel like our last visit. No bowl games in Jacksonville and no screaming teenagers...The hotel was busy, but quiet. Clean rooms, not a bad "extra" of $10 for the cat, and best of all...
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Dear Mr. L...
Please express my thanks for taking the time to compete your review regarding your recent visit to our hotel. I am most pleased that you returned to stay with us and that your stay with us was a pleasant one. I sincerely appreciate knowing that we provided for your comfort and enjoyment. I do understand that groups...
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Stayed here to attend a conference thinking it would not be too far from downtown and I was surprised.... I came in late at night and the desk staff was not too happy to see me...:/ first she refused to open the doors - after hours you needed to use your room key to get in, and I was yet...
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Dear Ms. D-Dean...
I appreciate the time you took to share your insight regarding your visit with our hotel. Our goal is to provide for every guest to have an excellent experience and if we do not meet that goal completely then we appreciate being given the opportunity to correct it. In this regard, I met with our agent regarding...
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Love this place! Extremely clean, quiet, and very comfortable.
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Ms. L...
Thank you so very much for your kind words! It is always a pleasure to know that our hotel and team are making your stay with us a rewarding one! That is what we are here to do!
We look forward to hosting you in the future.
Good wishes from your Team at the BEST WESTERN Hotel JTB/Southpoint
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My husband and I stayed there only one night on Christmas Day. When we left, unfortunately some of our personal belongings did not! The General Manager took it upon himself to send them to us the most economical way back to PA once we returned.
Friendly staff and great HOT breakfast.
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Greetings!
It was my pleasure to assist you with getting your items back to you! You were a delight to talk with on the phone and I am very pleased that I was able to source a process to get your belongings back to you safe, sounds while saving you on the expense. In this day and age, we all...
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Very well maintained property...inside and out. Pet friendly! Nightly charge of $10.00 for pet, however. Comfortable rooms...beds are wonderful. Great value for the price! Excellent mid-priced hotel. Highly recommend this hotel...they put the "Best" in Best Western :)
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Thank you! Thank you! Thank you!
Greetings!
Please be assured I will share you wonderful comments at our weekly staff review! Our team is highly motivated by your compliments as it let's them know that the hard work they put forth is recognized!
I look forward to the pleasure of hosting you with us soon!
Kind regards,
The BEST WESTERN...
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My wife and I stayed on three occasions over a three week period and couldn't have been happier with the service we received from the hotel staff. They were very courteous and provided assistance with directions to area hospitals and restaurants. The night security officer was very attentive and compliments the hotel well. The rooms were very clean and the...
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Dear Mr. D.B.:
It's always great to have you as our guest. We look forward to having you with us anytime you are in the Jacksonville area. Our team wants this to be your home away from home. Please feel free to call on any of our management group to assist you with your reservations. I appreciate your comments and...
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On a recent trip to visit family in NC we stayed at the Best Western JTB/Southpoint in Jacksonvile, Fl. Since the rate was reasonable we expected a modest, but nice hotel. It was wonderful! The hotel was beautifully decorated, immaculate, and the staff couldn't have been nicer or more accomodating. A very comfortable bed, good breakfast-a great start to our...
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Dear Ms. B...
Thank you! We hope you had a wonderful holiday and the best gift our staff can receive is the gift of knowing that we succeeded with our guests and making their stay with us a pleasant and comfortable one. I appreciate you sharing this. We hope that the next time you are in Jacksonville, you will choose...
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Super nice Hotel very Clean .great location . I was so pleased with my stay here .
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Good Day!
Thank you! On behalf of all of us here at the property, we want to express our appreciation for your comments and wish you a safe and happy 2012!
The BEST WESTERN Hotel Southpoint Team
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61 Reviews
