Hotel nice...management not. Opted not to honor the Roomsaver coupon, which was within her right, but lied that "all the other hotels here [around us] are booked up too". That didn't sound right, so I called around. The other hotels had plenty of rooms and were willing to accept the coupon. Lesson learned.
Hello Mr.White: First let me start with an apology, I was later notified of the issuse, I believe that the issue was that you had a reservation with us that was booked on 4/28 and when you arrived on 5/2 wanted the coupon rate, they assistant mgr informed someone in your party that we could not honor that. If at...
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