I'm a big fan of the Holiday Inn Express brand - so much value for the money... theoretically. The payoff is in the execution, however, and I found it somewhat lacking at this HIE location. The primary rationale for this location's existence is to function as a one-night, pre-cruise crash pad and transportation service to the JAXPORT. Cruisers stay here... More

The staff at this hotel are very courtious, obliging and friendly. The bed was very comfortable. The hotel is very clean and well maintained. The breakfast was excellent and coffee,tea and cookies were available 24 hrs/day. More

After reading the reviews for this hotel I was expecting more, it's just a Holiday Inn Express in the end. It's a nice hotel, especially for the price, but if this is the #1 hotel in Jacksonville, I'd hate to see the middle of the road options. Asked for a "King Suite".... ended up with a room that seemed pretty... More

It's to see an HI Express being the top-rated hotel in a city as large as Jacksonville. Anyway, this was a very good one-night pre-cruise stop for us, located only about one mile to the cruise terminal. The property appears to be fairly new. It's certainly clean and orderly, with nice rooms (very good shower and mattress) and helpful, courteous... More

The staff were great. Mr. Harold in maintenance came to our room to fix our heater. Very nice man. The rest of the staff were friendly, professional & very helpful, also. It was close to cruise ship with a shuttle to & from ship which was very convenient. Very tasty continental breakfast. Awesome service. Highly recommend! More

Our stay was delightful...we arrived a few days early for our family cruise...Lauren, at the main desk, went out of her way to make our stay the best. When our family arrived, Lauren again had all the details taken care of so that our stay and transportation to and from the cruise went very smoothly... There were 17 of us...including... More

Stayed one night with the family returning to South Carolina from the Keys. This is a very nice hotel, the room was clean, the lobby is huge and the pool was nice and warm and clean. Be prepared to drive if you want to get something other than Wendy's for dinner. Since we had been in the car all day... More

My family stayed here to visit relatives in North Jacksonville. The woman at the front desk was nice and efficient. The room was spacious and fit our needs perfectly. The continental breakfast was great. All in all, a great hotel. More

When we made the reservations, I expected little. But when we arrived at the hotel, we were pleasantly surprised. The accomodations were great, the service was excellent and the staff was OUTSTANDING!! As a Disabled Military Veteran, I had certain limitations which the staff took into consideration for us. The cost of staying and parking there was reasonable and wouldn't... More