One of the nicer Garden Inns, the staff was always courteous and helpful. There are plenty of restaurants and shopping nearby with quick accessibility to the interstate (10/54).
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- Hilton El Paso
- El Paso Hilton
- El Paso Hilton Garden Inn

One of the nicer Garden Inns, the staff was always courteous and helpful. There are plenty of restaurants and shopping nearby with quick accessibility to the interstate (10/54).
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Easy walking distance to the Sun Bowl stadium. Plenty of restaurants from fast food to ethnic, bbq, etc in the neighborhood. Located on corner of an entrance to the campus. Close by the free hotel shuttle to convention center and downtown businesses. Free Airport shuttle. Hotel is typical very nice HGI, clean modern, with all the amenities we expect from...
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Good, one night stay for a meeting on campus. Was able to check in at 11am, good room and excellent breakfast in the morning. The breakfast is advertised as $12, but you can get a $8 version without eggs and bacon.
Overpriced for the city it's in!
Would stay here again.
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I stayed for 4 nights on business.
The windows don't open, so no fresh air. The knob on the iron was broken. The in-room coffee was horrifying. Some rooms can be booked with a "room plus breakfast" rate. I asked if I could have that rate and was told "no." A colleague called after me and was allowed to have...
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I stayed here for four nights during a conference at the University of Texas at El Paso. It's just on the edge of the university grounds and easily walkable. I found it very comfortable and affordable. The breakfast buffet was great and the staff were always so friendly.
For example I had a few free hours and wanted to do...
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As a Hilton Diamond member I have become accustomed to a higher level of service. That service was certainly not present at this property. I liked the location and the room but the front desk treated me like "just another guest." When I asked for a restaurant recommendation they guided me to a hamburger joint. I am not Donald Trump...
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I have been coming to this HGI for the past 5 or 6 years whenever I have business in El Paso. The entire staff could not be nicer if they tried. Accommodations are always impeccable and the free morning breakfast is the best deal in town. Management is very user friendly and always seems eager to work with you on...
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This property is a little older, but stillin very good condition. One reviewer said the hall carpets were bad. They are used, but still clean and not nasty at all. The rest of teh hotel, is in very good condition, and the room was clean ans superb. We didn't buy the breakffast, but since we are gold honors membvers, they...
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Ponyman1,
"Thank You" very much for your positive comments! The HGI El Paso has been open for over 5 years now and we have been fortunate that the property has aged well. We have many plans for updating the property to include new carpeting in all our public areas (in 2012) and a newly remodeled fitness center in winter (2011)....
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This is a fne basic hotel - the technology all works, the rooms are well equipped and clean, the food is better than average but not great. The staff is exceptionally nice, especially Rudy, the gentleman who does many of the airport pick ups and drop offs. And the hotel is less than .5 miles from a few blocks that...
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Dear Guest,
I appreciate the comments you posted about the HGI El Paso. We are committed to providing great customer service and a clean and operational product to our guests. I am glad to hear that Rudy went above and beyond to deliver on that promise. I will definately pass let him know that he was recognized! While we are...
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Good location.
Nice property that has seen better times.
Carpets needs replacement, or at least some intensive cleaning. Hallway carpets were filthy.
Elliptical machine at the gym is old and noisy.
Service is correct but slow, nothing special.
Needs improvement to keep up with Hilton standards.
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Dear Guest - Thank you for your comments. We are in the final stages of approving our fitness center upgrade and hope to have it completed before the end of the year. We do continuously shampoo the corridor carpets but have property improvement plans to change corridor carpeting next year. Thank you again for your feedback.
Best Regards
Michelle Kaip...
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