We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
All 78 El Paso hotels »

Hilton Garden Inn El Paso

3.0 of 5
111 W University Ave, El Paso, TX 79902
Hotel amenities
Ranked #10 of 78 hotels in El Paso
4.0 of 5 stars 65 Reviews
Show the lowest price for this hotel*
CHECK RATES!
*from our partners
Write a Review

65 reviews from our community

    Trip type
Traveller rating
    33
    21
    8
    3
    0
Date Rating
Sean M
Washington DC, District of Columbia
Reviewer
4 reviews
4 of 5 stars Reviewed 2 February 2012

One of the nicer Garden Inns, the staff was always courteous and helpful. There are plenty of restaurants and shopping nearby with quick accessibility to the interstate (10/54). More

Was this review helpful? Yes
MovieGuyParadise_CA
Paradise, CA
Senior Contributor
25 reviews
42 helpful votes
5 of 5 stars Reviewed 1 January 2012

Easy walking distance to the Sun Bowl stadium. Plenty of restaurants from fast food to ethnic, bbq, etc in the neighborhood. Located on corner of an entrance to the campus. Close by the free hotel shuttle to convention center and downtown businesses. Free Airport shuttle. Hotel is typical very nice HGI, clean modern, with all the amenities we expect from... More

Was this review helpful? Yes
ocean35
Boulder
Top Contributor
63 reviews
49 helpful votes
4 of 5 stars Reviewed 8 December 2011

Good, one night stay for a meeting on campus. Was able to check in at 11am, good room and excellent breakfast in the morning. The breakfast is advertised as $12, but you can get a $8 version without eggs and bacon. Overpriced for the city it's in! Would stay here again. More

Was this review helpful? Yes
sherrycr
Rapid City, South Dakota
Reviewer
4 reviews
6 helpful votes
3 of 5 stars Reviewed 30 November 2011
1
person found this review helpful

I stayed for 4 nights on business. The windows don't open, so no fresh air. The knob on the iron was broken. The in-room coffee was horrifying. Some rooms can be booked with a "room plus breakfast" rate. I asked if I could have that rate and was told "no." A colleague called after me and was allowed to have... More

Was this review helpful? Yes
tonyalasagna
Vancouver
Senior Reviewer
8 reviews
12 helpful votes
4 of 5 stars Reviewed 7 October 2011

I stayed here for four nights during a conference at the University of Texas at El Paso. It's just on the edge of the university grounds and easily walkable. I found it very comfortable and affordable. The breakfast buffet was great and the staff were always so friendly. For example I had a few free hours and wanted to do... More

Was this review helpful? Yes
RosieTexas
Texas
Contributor
11 reviews
27 helpful votes
3 of 5 stars Reviewed 5 October 2011
1
person found this review helpful

As a Hilton Diamond member I have become accustomed to a higher level of service. That service was certainly not present at this property. I liked the location and the room but the front desk treated me like "just another guest." When I asked for a restaurant recommendation they guided me to a hamburger joint. I am not Donald Trump... More

Was this review helpful? Yes
AlRauf
Huntsville, Alabama
Senior Contributor
32 reviews
7 helpful votes
5 of 5 stars Reviewed 23 September 2011

I have been coming to this HGI for the past 5 or 6 years whenever I have business in El Paso. The entire staff could not be nicer if they tried. Accommodations are always impeccable and the free morning breakfast is the best deal in town. Management is very user friendly and always seems eager to work with you on... More

Was this review helpful? Yes
Ponyman1
Oklahoma
Senior Reviewer
7 reviews
3 helpful votes
5 of 5 stars Reviewed 7 August 2011

This property is a little older, but stillin very good condition. One reviewer said the hall carpets were bad. They are used, but still clean and not nasty at all. The rest of teh hotel, is in very good condition, and the room was clean ans superb. We didn't buy the breakffast, but since we are gold honors membvers, they... More

Was this review helpful? Yes
Lorenzo Flores, General Manager at Hilton Garden Inn El Paso, responded to this review
19 September 2011

Ponyman1, "Thank You" very much for your positive comments! The HGI El Paso has been open for over 5 years now and we have been fortunate that the property has aged well. We have many plans for updating the property to include new carpeting in all our public areas (in 2012) and a newly remodeled fitness center in winter (2011).... More

Traveler2005
New York
Senior Contributor
29 reviews
64 helpful votes
4 of 5 stars Reviewed 28 July 2011

This is a fne basic hotel - the technology all works, the rooms are well equipped and clean, the food is better than average but not great. The staff is exceptionally nice, especially Rudy, the gentleman who does many of the airport pick ups and drop offs. And the hotel is less than .5 miles from a few blocks that... More

Was this review helpful? Yes
Lorenzo Flores, General Manager at Hilton Garden Inn El Paso, responded to this review
19 September 2011

Dear Guest, I appreciate the comments you posted about the HGI El Paso. We are committed to providing great customer service and a clean and operational product to our guests. I am glad to hear that Rudy went above and beyond to deliver on that promise. I will definately pass let him know that he was recognized! While we are... More

nmschwartz
El Paso
Senior Reviewer
9 reviews
3 helpful votes
4 of 5 stars Reviewed 16 July 2011

Good location. Nice property that has seen better times. Carpets needs replacement, or at least some intensive cleaning. Hallway carpets were filthy. Elliptical machine at the gym is old and noisy. Service is correct but slow, nothing special. Needs improvement to keep up with Hilton standards. More

Was this review helpful? Yes
Michelle Kaip, Director of Sales at Hilton Garden Inn El Paso, responded to this review
19 July 2011

Dear Guest - Thank you for your comments. We are in the final stages of approving our fitness center upgrade and hope to have it completed before the end of the year. We do continuously shampoo the corridor carpets but have property improvement plans to change corridor carpeting next year. Thank you again for your feedback. Best Regards Michelle Kaip... More

Travellers who viewed Hilton Garden Inn El Paso also viewed

Staybridge Suites El Paso Airport Area
CHECK RATES! ABS:HotelCheckRates-d2145772?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Holiday Inn Express Hotel & Suites El Paso
CHECK RATES! ABS:HotelCheckRates-d1465226?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Doubletree Hotel El Paso Downtown/City Center
CHECK RATES! ABS:HotelCheckRates-d1235675?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 78 hotels in El Paso, ranked by popularity »

Been to Hilton Garden Inn El Paso? Share your experiences!

Write a Review Add Photos Add Videos

Hilton Garden Inn El Paso Also Known As

  • Hilton El Paso
  • El Paso Hilton
  • El Paso Hilton Garden Inn
Address: 111 W University Ave, El Paso, TX 79902

Is Hilton Garden Inn El Paso your business?

  • Manage your listing
Hilton Garden Inn El Paso
Show the lowest price for this hotel* (from our partners)
CHECK RATES!