Thank you Hawthorn for a pleasant stay ! I was pleasantly surprised to find your beds super comfortable with real down comforters in quiet rooms. I'm a light sleeper, and I didn't hear a peep, which means you also attracted guests who have hotel etiquette :)
Folks, this hotel should be your first choice for ELP-close hotels. It serves your...
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Thank you for your survey comments they were well received.
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Stay away from this hotel it is infested with bed bugs... Didn't realize the hotel was that bad till I noticed the hot water wasent working that's when my friend n I took the pillows n blankets off... Never in my life have I seen something as vile and disgusting as that matress... Tiny red criters coming out of the...
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In response to your comments, I can only say that I personally know the Hawthorn does not have bed bugs. Our mattresses are rotated properly, cleaned and cared for; the hotel staff is properly trained in the cleaning of every room; have been trained to identify such problems and currently the hotel is installing new furniture in all rooms and...
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Stayed at this hotel in April 2012. Got a nice room which was clean and comfortable. They serve excellent hot breakfast which is worth a lot. Check in took very long, because the hotel didn't have enough people at the front desk. I pity the lady who did what a few people should have done together.
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Using the bathroom faucet a bunch "gunk" came out from behind the faucet. The fridge, microwave and desk light didn't work. Clerk said "Oh? Sorry." To use the micro we had to move it to the Night Stand and unplug the clock. Carpets filthy. Thank goodness I bring flip flops to wear in hotels. They also need more help on...
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Your comments are well received. I have addressed your concerns to their proper department managers for correction and will personally inspect project completion.
We want all of our customers to have a great experience when they stay with us.
Thank you again for your comments and we will strive to improve. We hope you will visit us again.
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I stayed with the good folks at Hawthorn on April 24-27, 2012. I regreted my reservation as soon as I smelled the lobby. My room was consistently 90 degrees despite the a/c's best efforts, and the room was dirty with holes in the walls and discoloration everywhere. The staff was friendly but had clearly given up on the place, and...
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Thank you for your comments. We never give up and want to invite you back as our guest to see the improvements being made currently by the corporation. New in-room furniture, new corridor carpeting, new wall vinyl, lobby and breakfast area structural improvements underway now with plans for complete renovation.
Our breakfast must pass Health regulations daily and I am...
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This hotel was described as a pet friendly hotel in their description. I was caught off guard with a hefty non-refundable pet fee as I walked in the door. The reservation form did not indicate a fee nor when clicking on the pet symbol on the reservation screen. Had I known of this fee, we would not have stayed at...
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Thank you for your comments. I do apologize if you had no knowledge of our Pet Policy. All information about our property should be transparent to all booking channels.
Maintenance issues have been addressed and again, I am very sorry this was disturbing.
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Never ever again. At checkin, front desk completely ignored me, no smile, very unwelcoming. I got to my room and man o man was it tiny. First thing I notice is thru the window the view of trash, trash and more trash. I then try to do some work but could not connect to the WiFi network. After 15 minutes...
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Front desk staff was friendly. I was told, after my late-night arrival, that the shuttle to the airport was reserved for military personnel from 6:00 to 7:00 A.M. and that I should arrive at 6:45 A.M. to get the 7:00 non-miltary personnel shuttle. Room was fine; typical mid-grade airport hotel. Air conditioning was slow to cool the room. So, I...
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Thank you for your comments. The hotel does provide a complimentary shuttle to our guests on demand and our in-house military guests of which we shuttle to and from Ft. Bliss at the specific 6 a.m. time frame usually is never a problem. We do not announce departure times for shuttle unless the demand is heavy for airport departures. I...
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Clean, comfortable, and kind. What else could you want for the buck?
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Thank you for your comments.
It is the policy of this hotel to mail back any item left behind by regular mail, unless the guest requests otherwise and provides their carrier preference of which at that time it is usually on their carrier account number. I am sorry that you were given poor information.
Management can be called upon at...
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I travel a great deal with work & although the hotel is rather tired/in need of a face life, I've typically chosen to stay at Hawthorn because of the proximity to airport and Ft Bliss.
During my last stay, I left some power charging cables in my room. I attempted to call the front desk & manager several times. After...
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