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The Marcel at Gramercy


Hotel class 3.0 of 5
201 East 24th Street, New York City, NY 10011
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Reviews you can trust

72% Recommend
4.0 of 5 stars 459 reviews
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By trip type
All (459)
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4 of 5 stars
london
23 Nov 2009 | Trip type: Business New

I have stayed in a number of hotels in mid town as our NY office is located there. Initially I used to stay in the Carlton on Madison but Marcel is a better price / quality deal (and my company is cutting costs). I travel to NY every quarter and stay there for a week. The Marcel is now the... more

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5 of 5 stars
West Sussex
23 Nov 2009 | Trip type: Friends getaway New

After reading some of the reviews on here, I was a bit worried about what the hotel would be like. This was my first trip to New York, and on arrival to the hotel the first thing I noticed was the politeness of all the hotel staff and the cleanliness. We had a lovely receptionist who gave us great tips... more

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4 of 5 stars
22 Nov 2009 | Trip type: Couples New

We got a fabulous rate on eBookers for just one night here -booked because it is in a different part of town - we have been to NYC about 7 times and always stayed up in the 40/50s region. We dropped off our luggage around 11:30 - the room wasn't ready until 3, and we were offered an upsell for... more

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2 of 5 stars
New York
18 Nov 2009 | Trip type: Couples New

This hotel was average at best, and once your factor in price its totally not worth it! Overall this is a really small hotel with an extremely awkward layout. Once you get off the elevator you feel like you are walking through a maze to find your room. Like many reviewers have said, the rooms are really small, but I... more

Management response from
HarryFOM, Front Office Manager

Your review is greatly appreciated NYLuvz2Travel. Thank you for your comments regarding the challenges you experienced during your stay. I assure you we take each guest experience seriously and I have forwarded your comments to those who have the ability to resolve these issues. I want to inform you that each day we discuss how we can improve both the...

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4 of 5 stars
SUNSHINE COAST, AUSTRALIA
18 Nov 2009 | Trip type: Family New

If you are out and about during the day and busy in the evenings, then the Marcel is well located and comfortable for weary sightseers. It is not a hotel where I could fill in an entire day. Rooms are small, but comfortable with a 'boutique' feel. The position of the hotel is excellent. Breakfast at the hotel was pleasant... more

Management response from
HarryFOM, Front Office Manager

Great review BJDURIEU... thanks!!! Your comments are much appreciated. It would be our pleasure to welcome you back.

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4 of 5 stars
Chicago, Illinois
16 Nov 2009 | Trip type: Business

This was my second visit to The Marcel. Many of the rooms are very very small. However, if you are lucky enough to stay in a room on a corner or another larger room - they are GREAT! The staff is great... very kind and accommodating. This is a really nice NY boutique hotel. I would not have any hesitation... more

Management response from
HarryFOM, Front Office Manager

Thank you for the review funandrelaxation. I'm pleased to read that you enjoyed your room and our staff. I will share your kind words with all of our staff. Thank you for the recommendations and we would love to have you back for a third time.

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4 of 5 stars
Oslo, Norway
15 Nov 2009 | Trip type: Couples

We got a discount, so we definitely got value for money. Large rooms for NYC standard. Nicely decorated hotel. Free use of computer and internet. Staff wasn't too helpful, but they smiled alot. more

Management response from
HarryFOM, Front Office Manager

Nice review Mariparino, thanks!!! Your comments regarding the hotel decor is much appreciated. It's great to hear that you'd love to come back. I sincerely apologize for the service challenges you experienced. We focus daily on this specific point in order to exceed your needs as our guest. We look forward to welcoming you back to MARCEL.

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4 of 5 stars
Plano, Texas
14 Nov 2009 | Trip type: Family

My mom and I stayed at the Marcel two nights on November 5-6. The first night my mom and I arrived about 10:30p. We were greeted by a pleasant staff at the front desk and given a room with two double beds on the 2nd floor. As we get off the elevator, there is a weird smell. We find our... more

Management response from
HarryFOM, Front Office Manager

TravelMama07, thank you for choosing the Marcel at Gramercy during your last visit and thank you for your review. Please accept my apologies for the inconveniences experienced while at the hotel with your mother. I regret to read that you were given a smoking room and had to change rooms. As a valued guest, it is our goal to accommodate...

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1 of 5 stars
Northeast
9 Nov 2009 | Trip type: Business

Don't believe the hype - even in Manhattan, there are understandably small rooms in nice, decent hotels and there are tiny, overpriced shoeboxes with poor sound insulation, terrible floorplans and shoddy service/decor - there may only be one of the latter... The Marcel at Gramercy. Stay away! I will never stay here again. Ever. more

Management response from
HarryFOM, Front Office Manager

I would like to extend a deep apology slavetothemusic for your recent experience at the hotel. We are here to serve our guest’s needs and regret if we did not exceed your expectations during your stay. I would like for you to possibly reconsider returning so we may provide the level of service you deserve and make The Marcel at...

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3 of 5 stars
Venice, CA
9 Nov 2009 | Trip type: Business

All hotel rooms in New York are small, but the Marcel's seemed smaller than usual. The beds were ok. The hotel would be good for a person on vacation who does not need hotel amenities. Not great if you're going there for business. The internet was not working, but they charged me $30. The movie selection did not and they... more

Management response from
HarryFOM, Front Office Manager

Thank you for your review lucyronin. I regret to read that your stay at the hotel was not suitable for your business needs. We are currently looking into options to upgrade the hotel’s wireless internet capabilities and movie system and hope to have this process completed in the next few weeks. I apologize for the inconvenience this has caused during...

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The Marcel at Gramercy Also Known As

  • Marcel Hotel
  • Marcel Hotel New York
  • Marcel At Gramercy Hotel
  • Marcel
  • Marcel New York
  • Marcel Hotel Nyc
  • Hotel Marcel
  • Hotel Marcel New York
  • Marcel Hotel Ny
  • Marcel Nyc
Address: 201 East 24th Street, New York City, NY 10011