This was my fourth stay at On The Avenue, and I have felt comfortable and welcome each time. My friend and I were upgraded to "superior" rooms as a result of a special offer, and they were no different from the standard rooms I have stayed in before. I have never had anything other than a small room with a... More

The room was clean, serviced regularly, very comfortable, great amenities but without a view. It wasn't noisy at all. However the neighborhood on the Upper West Side was pretty dead. More

This was my second stay. The staff are very friendly and helpful, especially Jessie. I'm not sure how or why, but my room was upgraded and what a lovely room and view I had! Too bad I wasn't there for a week! But the two days I was there were very nice. It's a great neighborhood! I look forward to... More

location on 77th near broadway is definitely the part of the city I like the best. unfortunate about the construction accross the road. They start early but I suppose if you take a room on the back then you would't hear the drilling and pounding at 7 AM! But thats not the hotel's fault. staff very helpful and the free... More

Dear Managers, I have been enjoying my stay at your hotel many times each year. I am writing to sing my praises of your staff. I feel special on the phone with your in-house reservation clerks, Rose and Chanel; I feel welcomed by the doorman/porter each time I arrive; the front desk clerks, Tasha and Ramona, remember me and greet... More

We are used to paying a lot of money for crappy hotels in NYC. On The Ave is very reasonably priced, and the rooms are great. The staff was always friendly and willing to help, which is sometimes hard to find in NYC. We would highly recommend staying here on your next trip to NYC. Looking forward to our next... More

Staff and service would definitely be a reason to return to On the Ave. From the doormen to the front desk clerks, everyone was extremely polite and helpful. They even got me into a room a couple hours earlier than check-in time. Since the weather was nice they even recommended I visit the 16th floor for a drink. I wish... More

One the Avenue is back as a fabulous hotel. I began staying here about 10 years ago when it was freshly remodeled and it was superb on all levels..........and then service and maintenance got shoddy. I'm here again for the first time in a few years, and I am happy to say that it is back up to its former... More

I would like to say a BIG THANKS to the staff of the hotel On The Ave in New York for playing a big part in making me and my girlfriends holiday very special. Customer service was EXCELLENT, atmosphere in the hotel was nice and pleasant and what ever you needed help or advice with a member of staff was... More