We stayed one night at Hotel Wales. We arrived from the UK and had a few troubles with the booking made by a third party. The hotel staff were not very helpful, in that they wouldn't call the UK themselves or let us call them from our room, which was a bit awkward. Also they would not call within NY... More

By best friend lives in NYC and I live in Richmond, VA. I travel there quite a bit and have found this to be my absolute favorite hotel in NYC. It's in a great location - upper east side - really close to the park - away from all of the major attractions. The room is small but perfect. The... More

Sits the Hotel Wales. it is a bit out of the way but fun to see how New Yorkers with families live. Most of the private schools are in Carnegie Hill so the neighborhood is loaded with families, kid friendly restaurants and clothing stores. It is a bus ride to mid town but a lovely one down Fifth Avenue. Fifth... More

We felt we drifted back in time when we walked into the lobby to this classy, elegant hotel. By no means does "old" come to mind. No stuffiness here. Dark wood furniture, warm tones and class all around. Cute quaint kitchen, large living room with a fireplace (for esthetic purposes only), queen sized bed with soft pillows and comforter. Small... More

We'd never been to the Hotel Wales before, but it only took 30 seconds for it to feel like home. The small, canopied entrance on Madison Avenue signalled no pretensions but the welcoming staff, nicely appointed room with fresh and stylishly designed bath exuded comfort and security right away. We only had a night in this wonderful place, but will... More

One of our worst experiences ever at any hotel.Checked into penthouse suite.No hangars,,heating system did not work.Had to bring in portable heater for 2 nights.No stopper to take bath.No hot water for bath or shower.Took a full day to turn around hot water.Inability to connect my I Pad.Clock did not work.Generally a comedy of errors.Everything that could go wrong did... More

When you look at a hotel map of NYC, the Upper East Side has a handful of very expensive places and little else. The Wales is a happy exception. Our room was small, but a lot of hotel rooms in major cities are small. It was well sparkling clean, decorated in neutral colors and boasted a good tv, a safe,... More

I have to say I have traveled to the Hotel Wales Many times with my family. We love is place where you can get away from all the busy stuff and tourist things from downtown and the park seconds away, which my kids enjoy along with the museums being so close. The Service great the utmost professional and warmest makes... More

Horrible and expensive. It stated 4 + stars but it is bearly a 2 star. The shower had two options, freezing or scalding. The room had no tub. It was small and I could not get my 2 night suitcase in the room without putting it on the bed because the distance from the bed from the door was too... More