The St. Regis New York is a magnificent hotel. The exterior and interior are beautiful and exquisitely maintained. The hotel room was beautiful, spacious and very comfortable. The bathroom was huge! Both a tub and shower with lots of amenities. The service is excellent from the front door to the room. The butler service is interesting. Not sure what the...
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Thank you so much for taking the time to detail your recent experience at The St. Regis New York. We regret to learn that the butler service was not fully explained upon arrival. Your butler is available 24 hours a day to assist you with anything you may need. They deliver complimentary coffee or tea with your morning wakeup call,...
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The St Regis went beyond my expectations. Elegance, class, grace are just a few words that come to mind when thinking of the experience and room. Everyone that we came in contact with was gracious and very pleasant. Kudos to the Concierge Team who went above and beyond to make our stay as pleasant as possible. Harald, Jonathon, McKinley and...
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We are very pleased to learn that our staff provided you with exceptional service during your recent visit to The St. Regis New York.
Thank you for your time, and for recognizing our mission to provide the best service and pampering experience to each of our guests. We will share your kind words with Harald, Jonathon, McKinley and Maria and...
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We stayed at the St Regis for a short break over my son's eleventh birthday. The hotel is both elegant and relaxed and the room was spacious and comfortable. Service is very pleasant and helpful. We had a really great time
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Thank you for selecting The St. Regis New York to celebrate your son’s birthday. We are happy to hear you had a memorable experience.
We are so grateful for your feedback, and we thank you for taking the time to review your experience on TripAdvisor.
We hope to see you again soon!
The St. Regis Management Team
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On a business trip to NY we stayed a whole week at the St Regis. Our butler and the rest of the crew were amazing. Every day my San Pellegrino was at my nightstand and all other litlle details the diva in me requires to have a pleasant stay. The St Regis and its wonderful people went out of their...
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Thank you for your recent review on TripAdvisor. We truly appreciate you taking the time to detail your experience, and we are so pleased that you had an enjoyable stay at The St. Regis New York.
We always try to accommodate eligible upgrades whenever possible, however there are times when occupancy means we do not have them available. I am...
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My husband and I have stopped in the famous King Cole bar many times, but never stayed at the St. Regis until two weeks ago. We used our Starwood points and it was well worth it. I loved the advance email notification asking if we had any special requests. All I asked for was a room on a lower florr,...
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Thank you so much for staying at The St. Regis New York during your recent visit to New York City. We are pleased to hear you had a wonderful stay and were able to experience our bespoke service and amenities firsthand.
We are so grateful for your feedback, and we thank you for taking the time to review your experience...
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Second visit this year. A truly legendry property but the service quality seems to have slipped a tad. Can be irritating at the sort of rates this hotel charges. Just small things but they add up. Will try the another hotel on my next trip.
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Reviewed 9 February 2012
Thank you so much for taking the time to detail your recent experience at The St. Regis New York. We are deeply sorry that we were not able to meet your expectations during your recent visit to our hotel.
Please allow us the opportunity of discussing your comments further so that we can examine the issues which you have noted....
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This property could be a 5 star hotel, but truly lacks in all areas of service, from the front desk management to the butler to the bell men. It is also showing signs of aging (the staff did say they will be renovating, but couldn't communicate the renovation plan). The location is fantastic though. I shall sum up our stay...
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Dear Guest,
Thank you for sharing your comments on TripAdvisor. We truly regret to learn the details of your experience, as this is certainly not typical of the level of service we provide at The St. Regis New York. We would value the opportunity to discuss these issues further with you and can be contacted at executiveofficeny@stregis.com.
Kind regards,
The...
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We love this hotel and have stayed here several times. The only "but" i have is that while the classic nature of the hotel is on e reason we love it. The classic and I mean old electronics especially the TV are long overdue for replacement. The TV looks like one I had in college and I am 63. The...
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Reviewed 23 May 2011
Reviewed 11 January 2007
Thank you for sharing the details of your recent stay at The St. Regis New York on TripAdvisor. We truly appreciate your feedback and look forward to welcoming you back again soon.
Kind regards,
The St. Regis Management Team
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This was a very nice stay for us. First the small quibbles: The lobby seemed a bit cramped, but I suspect that this is how most things are in Manhattan. The butler told us that we had 4 items that could be pressed for free, but upon checkout there was a $32 charge for laundry services (I did not complain...
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On behalf of the entire team at The St. Regis New York, we thank you for sharing the details of your recent visit to our hotel on TripAdvisor.
At The St. Regis New York, we pride ourselves on our personalized service, and we are so glad that you were able to experience this first hand. I am sorry to hear...
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As i have said in past reviews i am in NYC alot ...why i have waited so long to write this review is beyond me....
The St Regis is in an awesome location...right in the middle of everything...and shopping galore...so if you are bringing your significant other be prepared to walk and shop...
good this is that after a day...
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Dear Michael,
Thank you for your recent review on TripAdvisor. We truly appreciate you taking the time to detail your experience, and we are so pleased that you had a wonderful visit at The St. Regis New York.
We will share your comments with our team members, and we are grateful of your praises. We hope to see you again...
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