Maybe Management thinks they can get away with mediocre service since their location is among the finest in Manhattan. But park views does not excuse the inattention we received when we stayed over Spring Break. They put us on a smoking floor without warning in advance and couldn't, wouldn't move us until a day before departure. We were promised a... More

I was rather wary about booking the Helmsley because of various adverse comments made in previous reviews. We were keen to stay near to Central Park but didn't want to pay the astronomical prices being charged by other hotels. Being the cheaper option, I was expecting to find the place in a poor state of repair. With a couple of... More

Stayed at the Helmsley park lane fior a week. Room was quite large with king size bed and table and armchairs, nicely decorated with lots of lighting .Ensuite bathroom was roomy with a sunken bath and plenty of hot water . Room was cleaned daily and was immaculate on our return . Staff were very friendly and helpful. Good choice... More

This is a perfectly located hotel just opposite Central Park. Older in style but clean and well kept. Staff are friendly enough but not all over you. We stayed five nights and had a double double room to accommodate my husband and I and our 18 year old daughter. Triple rooms are quite hard to get in the U.S. Our... More

I had 2 rooms reserved for three nights during the Memorial Day weekend. Upon our arrival at about 1:00 p.m., I was pleasantly surprised to find that both of our rooms were already available. Check in was quick and we were immediately shown to our rooms. My room was on the 31st floor (I will add that there are about... More

Stayed here 5 nights in May. Experienced some inconveniences such as room keys did'nt work, batteries were dead in room safe, no information letting one know there is no ice machine in hotel. Long lines at check-in, when actually reached the desk, clerk was shuffling and stapling papers instead of working with person in front of her. Concierge on one... More

The property is located just next to Central Park - make sure you book a room with a view to fully enjoy the real added value of the hotel. The hotel is slightly old, but (at least our room) underwent a renovation. This being Manhattan, this is a very busy hotel and sometimes the waiting times at the breakfast, at... More

This was our second time at this hotel. We like Central Park South because of the location and have stayed at the Essex House, the Park Lane, and the Ritz. The PL is definitely at the lower end relative to the other two but I think a pretty good value if you can get the right price. This time we... More

Stayed here for 5 nights last week in May, Lobby is nothing special, rather basic. All we needed it was just used as a base, so no need for any frills really.Room was as requested high floor and city view, wished i'd asked for park view really. Room was clean and tidy, nicely furnished abit old fashioned. Bathroom was clean,... More