The hotel is in a great location, just few minutes from everything, great beds and the room was super clean as was the bathroom. Customer service is clearly a priority at The Surrey. The staff was friendly, the doorman was helpful and the girl who checked us in was good, but the guy who was next to her was even... more

From the moment you walk into the classically modern marble lobby, you know this hotel is something special. The Front Desk/Concierge staff greeted me with a warm and gracious enthusiasm. Brand new decor complete with one-of-a-kind art pieces and timeless furniture give the lobby character. The rooms are on par, if not better, than many of the great hotels of... more

Of course the location is terrific. Just mapquest it. However, the water coming out of the pipes is brown. Let me repeat: BROWN! The carpets are old and frayed. We were given a penthouse that sounded terrific. However, the radiator would not shut off and we had to keep the windows open just to reach tropical temperatures. Next time, we'll... more

We'd never been to NY before, and checked with tripadvisor for hotel advice before booking. I loved the sound of a boutique hotel away from Time Square. We knew things would be a little challenging from the start with an 11pm arrival, but the hotel assured us it wouldn't be a problem. It wasn't, but that the airline lost our... more

Because the Surrey Hotel was gearing down guest stays for a renovation, I was able to book a suite at a bargain price (for NYC, that is). I was very pleased with my stay overall. When I arrived, the doorman was very helpful. The one bedroom suite was so spacious it was ridiculous - to get to the bedroom from... more

The Surrey is a smallish boutique hotel on the upper East Side of New York City. Great bargain rates can be obtained here. We were greeted by a very friendly and helpful staff, who gave us an upgrade without asking. We had a large -- VERY large -- suite located in the back, so away from traffic noise. Very quiet.... more

The Surrey is a great find. I was looking for a hotel on the Upper East Side for a college visit with my teen. We had always stayed in the Midtown/Times Square area- with the tourist hordes. We were initially given a very large room that had questionably rippled carpeting. The front desk moved us to a smaller but very... more

I chose this hotel, and chose to pay a lot more than other hotels in NYC, because of its location but, most importantly, because of the fact they were promising a full kitchen in their so-called "suites". This was quite useful for me as we were travelling with a 20 months old baby who is not the easiest customer of... more

The Surrey Hotel is a great, family-friendly place to stay. We stayed there for 4 days in March, traveling with 3 grandchildren, ages 10, 11 and 13. The staff was very friendly and accommodating. The concierge on duty was helpful and was willing to print up our e-tickets for our return flight. We stayed in a suite and the rooms... more