The actual hotel is great, however, we left a phone while we changing rooms due to it being very very noisy outside - the hotel kindly changed us to a room on the other side of the hotel which was a lot quieter. The phone was left charging for 5 minutes and when we called the hotel to get the... more

I have stayed at the Soho Grand for approximately 6-years but after my last visit I won't be going back. Although the lobby bar and restaurant are great, and most of the staff are wonderful, my last experience was so disturbing I can't risk going back! Unfortunately my room, in particular the bed linen, was so dirty that it was... more

If you want to enjoy Soho, great location. Rooms are very small. Price is high. And am coming off of two service flubs. First -- while tv is not the main thing, while on business I need to catch up on the news, and the cable wasn't working in my room. Front desk said they would send someone up. After... more

I stay at either the Soho Grand or Tribeca Grand on almost every visit to New York. I must have stayed over 80 nights in the past 2 years. I have read some of the negative reviews. Yes, Its not faultless, but its a great place to stay, the staff are great, the food and bar great and its far... more

I've stayed in this hotel alot over the years and have mixed service each time. I love the lobby and you can't beat the location, but the rooms have become a little grubby, and the service is often lazy and snooty. I've started to stay at 60 Thompson and Thompson LES instead. These hotels have less character, but the staff... more

Just back from a 5 day business trip in New York and London. The Soho Grand is just GRAND on a cool street with SO helpful staff. If you like the Soho, Wall Street and bohemian life in the village it’s the only place to stay - although not cheap worth every dollar As a grand guest you even get... more

My wife and I noticed alot of reviews stating that the staff was rude or complacent. I was expecting a "too cool for you, wannabee uptown attitude". Everyone I spoke with was very pleasant, helpful and gracious that was working in the hotel. We loved the location and the decor was very nice. Great atmosphere. more

Really good hotel, location, staff, food etc. Only concern i have is the ugly carpet on the floors outside hotelroom in doorhall, the rom is not luxury rooms, but they are ok. more

The New York office of my company recently moved to the Soho area, so this was my first time staying in Soho. I chose the Soho Grand because it seemed to be the nicest hotel close to work, but yet most reasonably priced. Upon arrival you must walk up about 6 to 8 stairs to reach the ground floor lobby... more