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The Manhattan at Times Square Hotel

3.5 of 5
790 7th Avenue at 51st Street, New York City, NY 10019
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The Manhattan at Times Square Hotel
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113 traveller photos
Ranked #251 of 430 hotels in New York City
3.5 of 5 stars 932 Reviews
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932 reviews from our community

What travellers say about this hotel
  • “Central park” (28)
  • “Very nice” (15)
  • “Very good” (12)
  • “Friendly and helpful” (11)
  • “Swimming pool” (11)
  • “Would definitely stay” (9)
  • “Free internet” (8)
  • “Rooms are small” (8)
  • “First nights” (7)
  • “Next time” (6)
Traveller rating
    243
    366
    176
    76
    71
Only show reviews for Family (193) | Couples (226) | Business (133)
Date Rating
1 review
1 helpful vote 1 helpful vote
“This place provides good customer service and is in a great location.”
4 of 5 stars Reviewed 24 May 2012 NEW
1
person found this review helpful

I liked the hotel. The bell men and security were friendlier than I expected. They answered my family's travel questions and provided maps. They don't have room service, only breakfast. I didn't experience the breakfast, but my mom loved it. The rooms were a good size. They were pretty quiet. I absolutely loved the location. More

Was this review helpful? Yes
Devon Casciaro, Public Relations Manager at The Manhattan at Times Square Hotel, responded to this review
25 May 2012

lwise1, Thank you for the great review. We are glad to hear that our location met your expectations during your stay with us. We always appreciate kind words regarding our staff, we look forward to passing on the word to them. Come back and visit us soon! More

VA
Top Contributor
130 reviews 130 reviews
Reviews in 30 cities Reviews in 30 cities
40 helpful votes 40 helpful votes
“Great Location and Good Service”
4 of 5 stars Reviewed 21 May 2012 NEW
1
person found this review helpful

Stayed for a long weekend and found the beds and linens superior. Rooms were large. Elevators fast. Staff very helpful. A great choice. More

Was this review helpful? Yes
See 10 more reviews by Stargatebabe for New York City
Devon Casciaro, Public Relations Manager at The Manhattan at Times Square Hotel, responded to this review
22 May 2012

Stargatebabe, Thank you for the wonderful feedback! It is great to hear that you enjoyed your time with us and that our facilities met your needs, we look forward to your return! More

San Diego, California
Contributor
16 reviews 16 reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Great Location/Housekeeping, Make Sure You Get What You Reserved”
3 of 5 stars Reviewed 21 May 2012 NEW

Good hotel for a resonable price and at a great location. Neighborhood is nice, not shifty. Housekeeping staff were very helpful. It was kind of noisy, people banging around in the hallways at all hours, but you get used to it. Swimming pool on the 5th floor was nice, but they drained it for maintenance with 2-days left on our... More

Was this review helpful? Yes
See 2 more reviews by RachelDH for New York City
Devon Casciaro, Public Relations Manager at The Manhattan at Times Square Hotel, responded to this review
22 May 2012

RachelDH, Thank you for sharing your thoughts and experience with us. We do apologize for the inconvenience of the swimming pool unfortunately, there was a rip in the pool liner and we did have to close it for repairs. We very much appreciate your kind words about our housekeeping staff and we look forward to passing it on to them! More

canada
Contributor
16 reviews 16 reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“perfect location, needs tlc”
4 of 5 stars Reviewed 21 May 2012 NEW

We had booked this hotel as part of a package through Expedia. The location can not be beat, walking distance to everything and a great map of Manhattan with subway info that we used daily. A bit of a minor mix up with our room at first as was suggested we move from a small queen to a larger double... More

Was this review helpful? Yes
See 6 more reviews by btatravel for New York City
Devon Casciaro, Public Relations Manager at The Manhattan at Times Square Hotel, responded to this review
22 May 2012

Btatravel, Thank you for sharing your experience with us. We are happy to hear that our facilities met your needs during your time with us and that you found our staff to be helpful and friendly. Our location truly is one of the best, putting our guests right in the middle of it all! More

Wilmington, DE
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Awesome Time”
5 of 5 stars Reviewed 20 May 2012

I was a little concerned with this hotel after reading some of the reviews, but I have to say I was so pleasantly surprised upon arrival. We were greated right away. Our room was ready, and we were early. The guest service agent, Louise Rechlis was fantastic. She told us a little about the city and how to get around.... More

Was this review helpful? Yes
Devon Casciaro, Public Relations Manager at The Manhattan at Times Square Hotel, responded to this review
22 May 2012

ChaseAnthony, Thank you for the wonderful review! We love getting positive feedback from our guests. We appreciate the kind words regarding our staff especially Louise, they truly make each stay special for our guests. Great feedback like this give our staff even more motivation to do better and we look forward to passing on the accolades to them as well. More

Waterlooville, United Kingdom
Senior Contributor
28 reviews 28 reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
“Anniversary”
4 of 5 stars Reviewed 17 May 2012

Great hotel and excellent location for broadway. I was pleased with the choice though like most NY hotels the price was over the top. We had a King Room which was adequate for our needs and to be honest our view from the 41st floor was good. The room was a tad dark as no main light but enough lamps.... More

Was this review helpful? Yes
See 4 more reviews by Jeff G for New York City
Devon Casciaro, Public Relations Manager at The Manhattan at Times Square Hotel, responded to this review
22 May 2012

Jeff G, Thank you for your review, we are so happy to hear that our facilities met your needs during your time with us. We are happy that you chose to stay with us on your special day, we hope to welcome you back soon! More

Drammen
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great location!”
4 of 5 stars Reviewed 16 May 2012

If you want to stay close to everything - stay here! The hotel is a little "wore out", but we didnt't concider that a big issue. We didn't stay that much inside anyway. Big and comfy bed, ok roomsize. Good service. We got this hotel really cheap, so we were amazed when we understood how central it really was. You... More

Was this review helpful? Yes
Devon Casciaro, Public Relations Manager at The Manhattan at Times Square Hotel, responded to this review
17 May 2012

Mariann P, Thank you for sharing your thoughts with us. We are pleased to hear that you enjoyed your time at our property and that our location made your trip more enjoyable. We appreciate the kind words regarding our staff and we look forward to sharing that with them! Come back and visit us again soon! More

London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“great location but expect small, old, outdated rooms!”
2 of 5 stars Reviewed 15 May 2012

It is an old building that had its glory. The elevators are antiques on its own and the rooms have so much potential if they renovated a bit. Went to NYC with my sister and enjoyed walking around times square at night. Close to subway stops and plenty of cabs for short rides. Theatres are all near by if that... More

Was this review helpful? Yes
Devon Casciaro, Public Relations Manager at The Manhattan at Times Square Hotel, responded to this review
17 May 2012

aclaca907, Thank you for taking the time to review our hotel. Our location is truly unique, allowing our guests to be right in the middle of everything. We do apologize for the inconsistent service you received during your stay, that is not the level of friendly service we strive to maintain. We do home you will stay with us again... More

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Contributor
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1 helpful vote 1 helpful vote
“The worst, for over a decade”
1 of 5 stars Reviewed 15 May 2012
1
person found this review helpful

Being Starwood loyal, I have stayed at pretty much every Starwood property in Manhattan (except the Aloft in Harlem). I gave up staying here almost 10 years ago -- at the time, the Manhattan and the Sheraton Towers were pretty comparable. However, the Sheraton was upgrading its towers one-by-one, so I decided then that if I ever had to stay... More

Was this review helpful? Yes
Devon Casciaro, Public Relations Manager at The Manhattan at Times Square Hotel, responded to this review
17 May 2012

ntilagan, Thank you for sharing your feedback with us, we always appreciate hearing from our guests. We do apologize for any unpleasantness you may have experienced during your stay, the level of cleanliness you experienced is not the level we strive to maintain. As an SPG member we sincerely appreciate your loyalty and hope to welcome you back to NYC... More

Dubai, United Arab Emirates
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Location, Location, Location”
2 of 5 stars Reviewed 14 May 2012

Location, Location, Location - that's the best bit and it is good. For the price I expected more, it didn't really feel like the normal "Sheraton" experience, the room was small, even the bath tub was small (but maybe that is a New York thing), the decor looked like it could do with a refresh, there doesn't seem to be... More

Was this review helpful? Yes
See 2 more reviews by adxb for New York City
Devon Casciaro, Public Relations Manager at The Manhattan at Times Square Hotel, responded to this review
15 May 2012

Adxb, Thank you for taking the time to review our property. On behalf of our team we do apologize for any inconveniences you experienced during your time with us, we are always looking for ways to improve. The lack of information you received is certainly not the norm or what we strive for, we are sorry for the lack of... More

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Additional Information about The Manhattan at Times Square Hotel

  • Sheraton Manhattan
  • Sheraton Manhattan Times Square
  • Sheraton Manhatten
  • Sheraton Times Square
  • Sheraton Hotel New York
  • Sheraton Manhattan Hotel
  • Sheraton New York City
  • New York City Sheraton
Address: 790 7th Avenue at 51st Street, New York City, NY 10019
Price range (per night):* INR14,523 - 26,119

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The Manhattan at Times Square Hotel
790 7th Avenue at 51st Street
New York City, NY 10019
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