All the employees of this hotel were very customer-focused and ensured each guest had their needs fulfilled. We encountered no issues/bad attitudes with any employee. Everyone was pleasant, friendly, and offered assistance even when not asked. The check-in/out desk persons were efficient, housekeeping thorough, bellmen/doormen helpful, concierge extremely knowledgeable and went out of their way to serve you, security present,... more

This Marriot is located right in the heart of Manhattan, just a couple of streets away from the 5th Avenue and major attractions like the Trump Tower and the Rockfeller Center. The rooms have been fully refurbished and and the beds are very comfortable!!! You are in Manhattan but you don t get bothered by all the noise because the... more

As usual, the Marriott service and standard of excellence did not disappoint. The location is phenomenal! You can walk or take the bus or subway to just about all the great Mid-Town hotspots in minutes. However, New York is a noisy city and the hotel is right on Lexington Ave., and frustrated New York cabbies are not loath to blare... more

I booked this hotel for a one day conference on the recommendation of a Marriott Business Planner. The staff did a pretty good job to accommodate us, but when we arrived the morning of our presentation, the floor had not been vacuumed and there were broken pretzel pieces around the room. They did send a janitor to sweep the floor... more

After having a terrific stay in a great location, with a great room, and great meeting faciliites, we saw first hand what excellent service above and beyond can be.... We left early for the airport....got their a lot earlier than need be....spent time over a long breakfast....and then with an 70 minutes before our flight, we realized we'd left the... more

We spent three nights at the Marriott East in Manhattan. We've travelled to NYC 5 times in the past and this hotel was, by far, our best selection yet. The room was quite large (unusual for NYC) and appeared to be recently updated. The beds were terrific and SOOOO comfortable. The concierge staff was very knowledgeable and helpful--even recommend a... more

This Hotel was great. Very clean, the beds were sooooo comfortable,nice bar/lounge area for just hanging out waiting for friends. The hotel staff was great. more

I have mixed feelings about this hotel. It wasn't awful, but I will look for somewhere else next time I am in New York. The room size was smallish, but not claustrophobic. The bathroom worked fine. They have refrigerators in the rooms, which is nice. The concierge lounge was fine, but the outside is closed due to construction. There was... more

I recently spent five days at the Marriot East Side and thoroughly enjoyed my stay. The staff was extremely friendly we arrived five hours before check in and an early check in was not an issue at all. I also forgot my toothbrush and 5 minutes after calling to the front desk one was delivered to my room. The location... more