I was very disappointed in my stay at the W. I chose the Tuscany because reviews said that it was much better than the Court. When I arrived I found the staff to be quite friendly and courteous, but then I found out that my room hadn't been checked and that I should let the front desk know if anything... more

I am an ex-New Yorker who now stays in hotels when i go back ... having tried quite a few, i found the W to be an amazing bargain. Its a solid 4-star with full amenities, and though a bit worn/dated it has all of the modern amenities & decent staff. Best part was the price & room size (though... more

I stayed at the W Tuscany for 3 nights in December. The lobby is very nice with a friendly check in staff. Our room was plain, nothing special, with comfortable beds. However, we had several issues with our stay. 1. No hot water one day. Are you kidding me? It was terrible. They recommended we go to the W hotel... more

We spent 5 nights at the W Tuscany, December 25 - 29, 2009. Our only minor grievance was the housekeeping was a bit "spotty". We discovered a half glass of wine in the fridge from previous guest sand had to request replacement glassware a few times. But those are our only complaints. We were upgraded to a large (by any... more

Stayed over the holidays, found the front desk staff to be quite cheery, but unfortunately couldn't say the same for the room. Somewhat cramped, view of the back of another building, dreary. Lobby is tiny. Internet at $17.00/day. No Wow! as they like to advertise. Reasonable for NYC at $149/night. But the rate was $319/night. Overpriced IMHO. more

My fiance and I stayed at the W for 4 nights over the new years break. Initially we had booked in for only the 31st and 1st Jan, but we ended up booking in early for the 29th and 30th as well. As the rack rate was quite high, we ended up paying around USD 420 for a room and... more

Staff was extremely accommodating, professional, and helpful. They made my trip both easy, relaxing and pleasurable. It is not often that every member of an organization be perfect but this hotel has certainly succeeded! more

Friendly staff, spacious room, really comfortable bed! Will stay again. more

Having travelled to NY from Miami on the sleeper train (worth the experience especially if you go first class), pleased to find this hotel (130 East 39th Street) and its sister hotel - The Court (120 East 39th Street) were only a short taxi ride from Penn Station and only a short walk to the subway at Grand Central. New... more