The front desk employees are desperately in need of training in gratiously greeting their guests and providing pleasant costumer service during their stay. The housekeeping staff and the valet were the complete opposites.....helpful and most accommodating. The rooms were incredibly heavy with bedroom odor...ie...bed head!! I had to spray perfume on my pillow to block out the odor. YUCK!! I... more

We stayed 3 nights and enjoyed our stay. The hotel was beautiful and the staff friendly and helpful. Even though we liked our stay, I would recommend avioding room 304. The room was spacious and clean BUT had no view as it was blocked by awnings above and below the windows. It also had a window unit that would not... more

We very much enjoyed our stay at the Excelsior Hotel. It was only one block from the subway and from Central Park. The location was great as it was about two miles from the madness and noise of Times Square. The hotel is located in a quiet area just blocks away from great restaurants usually dined at by locals. Also,... more

I picked this hotel partly based on the very positive reviews on this site, and they didn't lead me astray! This hotel is in the Upper West Side and is a very residential, leafy area; nothing beats taking an early Sunday morning stroll in Central Park and seeing all the locals as they walk their dogs, jog or cycle round... more

The room was quaint and old fashioned, clean but tired and very small. When we arrived and checked in we were told our reservation had been cancelled. After checking on the computer, we were told our reservation was still standing after all. We are married but were given a room with 2 single beds. It was tiny. The bathroom was... more

The location is good, as it is centered right next to a subway stop and central park. It is on the opposite side of the busier shopping area. The service of the hotel was friendly and okay. Nothing special, but not bad either. Room was fairly small and the 2 beds could not be placed close to each other, if... more

We checked their online rates at the hotel's website before calling the hotel's reservations line to make our booking. The phone booking rate was higher than the rate on their website and when we asked if they could offer us the lower rate as reflected on their website, we were told YES. We were specifically told on the phone that... more

The Excelsior Hotel is located across the street from the Museum of Natural History (remember the movie "Night at the Museum?") and a block from Central Park, which made for easy walking through the park to the Metropolitan Museum. Quiet, neighborhood atmosphere. Rooms were a pleasant surprise. Clean, with pretty decorative touches. Comfy beds. Cannot recommend the restaurant. We had... more

My husband and I stay at the Excelsior Hotel every time we go to New York and we love it! The rooms are very comfortable and cozy. If you reserve a park view room, you won't be disappointed. On a clear day you literally can see for miles. The front desk staff are always very helpful. The bellhop however, is... more