I have been staying at the Plaza on and off for many years. It is quintessential midtown, unlike most hotels it actually has a distinctive character, and it has some of the best public areas of any hotel in the world. In this respect, it is more reminiscent of a club than a hotel. The recent renovation, which has seen... more

We stayed at the Plaza in November for our anniversary for 3 nights and as I was making arrangements to go back I ran into this website and actually, I am shocked at the reviews. Our stay was nothing but wonderful. The staff was so welcoming and professional. They made you feel so at home and also, responded so quickly... more

amazing hotel all amenities and helpfull staff , rooms exremely comfortable , spacious bathroom and rooms kept spotlessly clean more

We were very excited to go back to the plaza where we had stayed in 2002 and had a fabulous experience. This time however it was extremely disappointing and sad to see a hotel with the prestige of the Plaza operated like this. From our arrival experience where we had to carry our own luggage (6 pieces) from the cab... more

My husband & I stayed at the Plaza for 5 nights in late July as our last trip before baby. The staff was courteous, helpful & friendly. Our room was spacious and beautifully renovated with a great shower & tub. The bed was extremely comfortable and the view was spectacular of the park. The staff was very helpful with directions... more

We travel to NY a lot, and like to splurge on hotels, but as a family had never had the "Plaza" experience, so we booked a suite last week. The public rooms, and our suite, post renovation, were gorgeous. The service was overall terrible (housekeeping excepted). Our diagnosis -- understaffed and undertrained to compete with the best level of hotel... more

I've always wanted to stay at The Plaza so this was a "must do" on my list. However there are mixed emotions about our stay. We spent three nights here to celebrate our 36th anniversary. When we arrived we were told we had been upgraded from a 5th Avenue Suite to a Terrace Suite for the same price. That was... more

I stayed for 6 nights when I visited NYC for business and this is not a bad hotel. My room was very comfortable but the carpet in my room had lots of stains which I don't think is acceptable in this price range. My first morning in the hotel I went to the gym which was absolutely appalling! There was... more

After reading some of the more current reviews, I have to question if their standards are not a bit too exacting (and trust me, I am critical). My stay during the late summer was a fantastic experience. The service was excellent, exquisite room with no flaws, the butler would check periodically on his own volition to see if I needed... more