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Hilton Garden Inn New York - Chelsea

3.0 of 5
121 West 28th Street, New York City, NY 10001
Hotel amenities
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10% off room rate
Hilton Garden Inn New York - Chelsea
Ranked #81 of 430 hotels in New York City
4.5 of 5 stars 750 Reviews
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750 reviews from our community

What travellers say about this hotel
  • Times Square(36)
  • Very clean(29)
  • Penn Station(26)
  • Friendly and helpful(17)
  • Flower district(17)
  • Empire state building(13)
  • Great location(13)
  • Business center(9)
  • Few blocks(9)
  • Short walk(8)
Traveller rating
    365
    312
    46
    15
    12
Only show reviews for Family (159) | Couples (196) | Business (91)
Date Rating
Fredericksburg, Virginia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 23 May 2012 NEW

Room was not ready until 3pm - but that was okay, that is the stated check-in time. Just be wary if you may be expecting to get in earlier - they had a lot of late checkouts that morning. The staff were all super friendly. After hearing about the bed bug issue in NYC, I really checked my room hard... More

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See 2 more reviews by JRCPrez for New York City
Senior Contributor
23 reviews 23 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 22 May 2012 NEW

Great location you can walk or take subway to most attractions, near Chelsea in the flower district. Small rooms with fridge, microwave. Very helpful and friendly staff. More

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Miami, Florida, USA
Top Contributor
60 reviews 60 reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 22 May 2012 NEW

I redeemed Hilton Honors points for a one night stay here and was pretty disappointed. The location is excellent, although not "really" in Chelsea, about 5 or six blocks north, but easy to get around with good subway access. The lobby and business center were tattered, hot and stuffy thanks to a lack of A/C. Even the "concierge" complained to... More

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See 7 more reviews by PaulSnood for New York City
Montreal
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 22 May 2012 NEW

Room was great! Everyone at the hotel was sooooo friendly. Breakfast was great! Loved it and will return!!!! More

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See 2 more reviews by isanyscreennamegood for New York City
Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 22 May 2012 NEW

We stayed in this hotel for 10 nights on my first trip to NYC. The rooms are clean, bed was very comfy and the staff were friendly and welcoming. The location is about 5 blocks from the main shopping area which was perfect for us. The subway is very close and everything you need is on your doorstep. The price... More

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Silvio Zinnanti, Manager at Hilton Garden Inn New York - Chelsea, responded to this review
25 May 2012

Thank you for the nice feedback regarding your recent stay with us during your first trip to NYC! How exciting! We are so pleased to hear you had a great experience at the Hilton Garden Inn Chelsea and found our location pleasing! Our staff does a wonderful job making sure our rooms are very clean and well maintained. Thank you... More

Kittery, Maine
1 review
5 of 5 stars Reviewed 20 May 2012 NEW

The Chelsea Hilton Garden Inn was a great hotel, very clean, people were very courteous, friendly and professional. Rooms were clean and comfortable. Great location. We will definately stay there again. More

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Silvio Zinnanti, Manager at Hilton Garden Inn New York - Chelsea, responded to this review
25 May 2012

Thank you for taking the time to write a nice review about your recent stay at the Hilton Garden Inn Chelsea! We are so pleased you enjoyed your stay with us and found our hotel clean and convenient. Our staff does a wonderful job exceeding expectations and making sure everything is spotless. Thank you again for your kind words, and... More

San Francisco, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 20 May 2012 NEW

As a Diamond HHonors member, I have stayed at many of their brands around the world. This property is in a good location, close to the subway and friendly and attentive staff. Only downside was that they do not provide free breakfast like other HGIs I have stayed at. Rooms are small, but average size for NYC. With few rooms... More

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Silvio Zinnanti, Manager at Hilton Garden Inn New York - Chelsea, responded to this review
25 May 2012

Thank you so much for taking the time to review our hotel and for being a Hilton Honors Member! I am glad you had an overall good experience at the Hilton Garden Inn Chelsea. We find our location to be very convenient for our guests. I'm sorry there was some confusion over breakfast. Our brand does not offer complimentary breakfast.... More

New Mexico
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 20 May 2012 NEW

We have stayed at this small, almost boutique, hotel 4 times. It is located in the flower district, both 28th and 27th street are lined with exotic plants and flowers. There are two convenient subways nearby that will take you anywhere in the city. The staff is very helpful. I like the breakfast (good coffee). The elevators can be a... More

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Silvio Zinnanti, Manager at Hilton Garden Inn New York - Chelsea, responded to this review
25 May 2012

Thank you for the great feedback from your recent stay with us. You and every other guest of ours are very important to us. We agree with you that our location is convenient and beautiful with a variety of flowers lining the streets. Our full service Great American Grill restaurant makes a great breakfast indeed thanks to our chefs.Thank you... More

Middlesbrough, United Kingdom
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 17 May 2012
1
person found this review helpful

Can't say anything negative about the hotel. It was the first time I have stayed in New York and I was a bit worried that the hotel looked a little bit out of the way. I couldn't have been more wrong. It is ideally placed near to Penn Station, which is just a 5 min walk or very short subway... More

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Silvio Zinnanti, Manager at Hilton Garden Inn New York - Chelsea, responded to this review
22 May 2012

Thank you for the wonderful feedback regarding your recent stay with us! Our staff works diligently to bring personal attention to every guest interaction, and we are pleased you received that attention. We are happy to hear our location was convenient for your many adventures as well. Thank you for making us your hotel of choice, and we look forward... More

Branson, Missouri
Senior Contributor
23 reviews 23 reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 15 May 2012
1
person found this review helpful

This was my first experience staying in NY at a Hilton Garden Inn. And I picked the BEST one! The rooms were fantastic, so much bigger than the other hotel rooms I have stayed in in NY. Spacious enough to really get some work done and spread out. The breakfast at this hotel was wonderful-and priced right. The front desk... More

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Silvio Zinnanti, Manager at Hilton Garden Inn New York - Chelsea, responded to this review
22 May 2012

Thank you for the wonderful feedback regarding your recent stay with us! We are so pleased to hear you had a great experience at the Hilton Garden Inn Chelsea. Our breakfast is delicious thanks to our great chefs. We agree with you that our location is convenient and beautiful with a variety of flowers lining the streets. Thank you again... More

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Additional Information about Hilton Garden Inn New York - Chelsea

  • Chelsea Hilton Garden Inn
  • Hilton New York City
  • Hilton Garden Inn Chelsea
  • New York City Hilton
Address: 121 West 28th Street, New York City, NY 10001
Price range (per night):* INR12,834 - 27,075

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Hilton Garden Inn New York - Chelsea
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