Selected this hotel bc my company has a discount here. Decent customer service but a terrible place to get sleep. Received a room on 2nd floor facing street. Could not sleep all night - work trucks in middle of night, large tour groups and buses congregating in front of hotel early morning, thin walls and floors (they put me above... More

My husband and I recently flew to New York City with our two daughters for a short family vacation. One of our daughters was rather ill after our flight. When we arrived at the Holiday Inn Express NYC - Madison Square Garden the front desk staff and housekeeping staff were able to arrange a room for us even though it... More

I stayed at this hotel last week with my mother and daughter. The staff were very friendly and very helpful. The room was standard but very clean. The location was very central and was a great starting point each day. Never had a problem with the elevators,but I suppose that if the hotel is full it could be a problem... More

I stayed at this hotel for one night. Hotel is located close to Penn Station between 7th and 8th Avenue, easy to access subways and hotel shuttle from Penn Station. It is a standard Holiday Inn express hotel. Check in and check out staff are very helpful and professional. I request late check out at 2pm, and was granted as... More

I stayed for almost a week for a holiday using my priority points. The room was very small and very dark. But functional, it had all we needed. The location is at mid manhattan which is a good starting point exploring New York.the staff was helpful and friendly. The breakfast is free but there is the BUT. I have never... More

Great location, reasonable price, friendly service. However, If you plan to come back to hotel late just be cautious because the street is quiet at night. Also, if you are residing in lower floor but need to take elevator, please be patient because both elevators are slow and small that you could take 5-10 mins for waiting for the elevator.

Great location! Value for money. A nice walk to Time Square, Broadway, Railway Station, Madam Tussad's and lots more. Super honest staff. Kept the whiskey bottles delivered byAmerican Airlines (that we lost on our flight ) safe and handed it over to us on our return from Boston after a week in July 2011. Keep up the good work guys!

Let's start by saying that if you are in NYC for a vacation, you are only going to your hotel to sleep. We were able to do that very comfortably in this hotel. The room was very small, but again, rooms in NYC are small! The washroom was clean, as was the room. Front desk staff was helpful and knowledgeable.... More

So this hotel is mixed a bit for me. It is budget. That does not mean that the accommodation is bad, just basic--from the lobby to the rooms. Having said that, if you can get a good deal, as I know sometimes you can here, then it is worth staying. However, if the rates are above $220-230, I would look... More