The reception staff at the hotel are very unfriendly, unhelpful and are not interested in you just your credit card, all they want to do is stand there looking pretty, and they think there so special and you are just a pain for being at the hotel. The rooms are great, although the mood lighting is just a strip of... more

We had booked a room for 3 adults sharing and were given a king size bed no rollaway. After discussion the rollaway was provided and the "misunderstanding" attributed to Travelocity inability. The room was smoking and smelt like it! The hotel staff said can't too many times and they didn't try in the way you come to expect from American... more

Stayed for 4 nights in half term, staff stand offish , thought the hotel was overated. Great location and large rooms but dark and dingey spring to mind when you enter the hotel. Watch your credit card, they charged another room to our card and a week later we are still emailing to sort out the problem. more

It was love at first sight when I arrived with my best friend Norman, The hotel is exquisite, and surpassed all of my expectations. The suites are spacious and spotless, the service impeccable. The best part of our stay was absolutely the incredible staff at the London, who provided us with the kind of warmth and professionalism that seems to... more

My husband and I did extensive research on where to stay in NYC. This was our first trip since our children were born (5 years) that we were going to take alone. We knew we wanted a hotel near Times Square and one with large rooms. We thought, initially, that we wanted to be IN Times Square. However, after our... more

Not a 5 star and unlikely to get there. Nice enough rooms - a little "Wallpaper 2004 vintage stylistically" - intermittent aircon, inadequate wardrobe/closet space for even 3 day trip. Fast elevators - good concierge - service otherwise haughty and for no reason (tip - go stay at the Four Seasons or Carlyle and see how they manage to be... more

Was very excited when the cast from Gossip Girl was there eating/at bar! Stayed here on while working for about two months in the city. The concierge was great always sent me o local places. As for people say that they were full of themselves maybe a little but Im from LA so Im use to that. The rooms were... more

Second visit to The London NYC * Staff is going through the motion. No smiles and no attention to detail. * Still love the spacious room. * Best location for midtown. Close enough and far enough from broadway * Add a comment to their facebook page and if they don't like it, they will remove it... * Just don't ask... more

Friendly, helpful and professional concierge and lots of them - but only one receptionist meant a queue to check in and a queue to check out, not what I expect of this class of hotel. The room was very large and stylish, room cleaning was excellent. Location is fantastic on 54th St. which is a quiet street next to Broadway... more