Not sure if this was just a cursed visit (all was fine the other time I stayed there) but the place seems very poorly managed. Asked for early check in but didn't even get my room by 3. They offered to downgrade me to a lesser room (saving the money but that made no sense fo rthem or for me.... More

Stayed in NY many times but this was the first at The Essex House. Everything about it was top notch. Had a large, elegant junior suite with a great view. The room was very well laid out and comfortable. All the personnel were very helpful and friendly. I especially liked the doorman who always greeted me and had some interesting... More

We appreciate the warm front desk staff who kindly permitted us an early check-in after an overnight flight. The hotel is well-maintained and the rooms are comfortable, if not plush. We've returned because we enjoy the hotel's location and views. We were disappointed to find a $15.00 fee for wireless internet, even in suites. As far as we could tell,... More

While visiting New York City, if you choose Jumeirah Essex House, as your home away from home, Central Park will be your "Welcome" mat, and your neighborhood will be Fifth Avenue fancy, F.A.O. Schwarz playful, Lincoln Center cultured, and you may even get to sneak-a-peek inside Anderson Cooper's windows (ok, his talk show studio); all at a reasonable (NYC standards)... More

Outstanding in (almost) every respect. Yes, the rooms are a bit small but they are beautifully appointed and, importantly, it was the quietest hotel i have stayed in in the USA. The hotel is elegant, the food is haute cuisine, the staff outstanding and the lobby and restaurant areas are nothing short of first class. The location speaks for itself.... More

I went to New York the 27, 28, 29, and 30th of December 2011. It took a lot of persuasion to change my moms opinion on staying at a fancy hotel. After months, it finally worked and we were on our way to NYC! My first impression was that it was beautiful and way more than I could have asked... More

I've visited New York City quite a bit on business these last 3 years and have alternated my stays between the Mandarin, Oriental, Four Seasons, Benjamin, both Ritz-Carltons, Andaz 5th Avenue, Hotel Elysee, Casablanca Hotel, The Pearl Hotel, The Chatwal, Hilton Garden Inn Tribeca, The London, Peninsula, Marriott Marquis and on Lexington, Loews Regency, all of the foregoing which I... More

We stayed with our family for Christmas (24.12.11-27.12.11) I booked this hotel because I ve been in Dubai in Jumeirah, and it was incredible! But not this time. This Jumeirah has only the same name! It is OLD in NY shady (when you walk to the elevators in hotel special smell). Our room had cockroaches! When my husband showed the... More

We checked in with the obligatory swipe of our credit card for the whole stay, in our case over $6,000; this authorisation is always for substantially more than the total actual cost of the stay, to ensure the hotel could not possibly be out of pocket. The staff were efficient but lacked any kind of warmth, and it was impossible... More